Joselyn Ouellette
Freeport,ME
Summary
Enthusiastic and reliable professional taking pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Tiki Hut (Seasonal 2 Summers)
05.2023 - 09.2024
- Leveraged extensive knowledge of mixology to educate customers, enhancing their appreciation and enjoyment of various cocktails.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Managed inventory of bar supplies and liquors to prevent stockouts, ensuring seamless operation during peak hours.
- Utilized social media platforms to promote upcoming events and specials, attracting larger customer base.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked identification before serving alcoholic beverages and learned proper techniques when doing so.
Server
Texas Roadhouse (Seasonal)
09.2022 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
- Successfully upselling relevant products and services for increased customer satisfaction as well as to drive additional revenue and meet goals.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
Server
Mcseagull's Restaurant ( 2 Summers Seasonally)
05.2019 - 09.2022
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Memorized liquor and was familiar with cocktails asking proper questions and making recommendations for customer satisfaction as well as learning alcohol safety and proper etiquette.
- Created orders, documented special requests and followed up with kitchen and bar personnel to foster top-quality service and minimize complaints.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Hostess GRM
Texas Roadhouse
05.2018 - 05.2019
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Education
No Degree - Finance
University of Maine (two Years)
Orono, MEHigh School Diploma -
Messalonskee High School
Oakland, ME05.2020
Skills
- Extensive alcohol knowledge
- Sales expertise
- Cash handling
- Order Accuracy
- Menu Memorization
- High-Volume Dining
- Food running
Certification
- ServSafe- Both food and alcohol.
Additional Information
REFERENCES
* References available upon request *
Timeline
Server
The Tiki Hut (Seasonal 2 Summers)
05.2023 - 09.2024
Server
Texas Roadhouse (Seasonal)
09.2022 - 05.2024
Server
Mcseagull's Restaurant ( 2 Summers Seasonally)
05.2019 - 09.2022
Hostess GRM
Texas Roadhouse
05.2018 - 05.2019
No Degree - Finance
University of Maine (two Years)
High School Diploma -
Messalonskee High School
- ServSafe- Both food and alcohol.
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