Joselyn Parrilla
Harrisburg,PA
Summary
Safety-focused patient transporter adept at transporting patients of all ages throughout hospital. Consistently maintains equipment and follows all infection control policies and procedures. Strong and robust to lift, push or pull up to several pounds.
Compassionate professional in healthcare support with a proven track record of productivity and efficient task completion. Skilled in patient transportation, basic medical assistance, and maintaining cleanliness and organization within healthcare environments. Excel in communication, empathy, and teamwork, ensuring optimal patient care and smooth operational flow.
Overview
3
3
years of professional experience
Work History
Patient Transporter
UPMC
Harrisburg , PA
11.2024 - Current
- Managed inventory of transport supplies, such as blankets and straps, ensuring availability and proper condition.
- Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.
- Responded to emergency medical calls, security calls, or fire alarms.
- Collected patient information from nursing staff prior to transport.
- Moved patients in and out of vehicles and lifted on and off beds.
- Picked up meals from kitchen and delivered to designated ward.
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Collaborated closely with nursing and medical staff to coordinate patient transports according to schedule and urgency.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Changed bed linens, drapes or cubicle curtains.
- Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
- Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
- Responded quickly in an emergency situation by calling 911 or activating the code blue team if needed.
Assistant Manager
Coldstone Creamy
Harrisburg, PA
11.2023 - 10.2024
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with other departments to ensure smooth flow of operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Customer Service Representative
Target
Harrisburg , PA
01.2022 - 11.2023
- Strengthened customer retention by offering discount options.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
Education
Associate of Science - Occupational Therapy
Harrisburg Area Community College
Harrisburg, PA06-2027
Skills
- Mortuary collaboration
- Patient rapport building
- Patient-transport equipment
- Exam room preparation
- Mobility assistance
- Patient escorting
- Visitor assistance
- Equipment transportation
- Equipment moving
- Equipment disinfection
- Supplies delivery
- Infection control
- Staff coordination
- Patient safety
- Wheelchair assistance
- Patient transport
- Bedside manner
- Professionalism and ethics
- Patient tagging
- Medical documentation
Timeline
Patient Transporter
UPMC
11.2024 - Current
Assistant Manager
Coldstone Creamy
11.2023 - 10.2024
Customer Service Representative
Target
01.2022 - 11.2023
Associate of Science - Occupational Therapy
Harrisburg Area Community College