Joselyn Pepson
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Servers Assistant
Inn At Taughannock
08.2020 - Current
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Collaborated with other staff members to maintain high-level customer satisfaction.
FOH Team Member
C & C Creamery
02.2023 - 05.2023
- Enhanced customer experience by providing friendly and efficient service at the front counter and drive-thru.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Federal Work Study Student
Thomas Jefferson University East Falls Campus
09.2023 - 12.2023
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Continuously optimized pantry layout to facilitate easy access to various types of foods based on client preferences and needs.
- Restocked shelves with produce, arranging in expiry order to reduce waste.
- Promoted food bank services within community groups to increase awareness and use.
Education
Bachelor of Science - Fashion Merchandising And Management
Thomas Jefferson University
Philadelphia, PA05.2026
Skills
- Strong multitasking
- Problem-solving abilities
- Cleanliness and hygiene
- Positive attitude
- Cash handling
- Customer service focus
Timeline
Federal Work Study Student
Thomas Jefferson University East Falls Campus
09.2023 - 12.2023
FOH Team Member
C & C Creamery
02.2023 - 05.2023
Servers Assistant
Inn At Taughannock
08.2020 - Current
Bachelor of Science - Fashion Merchandising And Management
Thomas Jefferson University
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