Peters Joselyn

Inbound and outbound calls.

Customer service excellence.

Time management and multitasking.

Eager to learn and excel in a professional role, committed to achieving high results.

Managed members inquiries, achieving high satisfaction rates and efficient call handling.

Provided and educated members on SLA cancellations, ensuring members clarity and support.

Thrived in learning new professional skills, eagerly advancing in Customer service expertise.

Collaborated across teams to enhance service delivery, fostering a culture of excellence.

Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Participated in training programs to enhance product knowledge and customer service skills.

Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Managed outbound calls to members for recertification purposes

Educated members on benefits available to them.

• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Improved resolution time with effective problem-solving for customer complaints.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Answer and service inbound calls.

• Resolved customer inquiries and issues via phone, email, and chat channels.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Resolved customer inquiries through effective communication and problem-solving strategies.
• Educated clients on product features, enhancing customer satisfaction and loyalty.
• Streamlined order processing workflows to improve response times and accuracy.
• Mentored junior team members in customer service best practices and system usage.
• Developed training materials to enhance staff knowledge of product offerings and service protocols.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.