JOSELYN ROBLES

• Work remote across several branches with in the company and with Home Health agencies
• Coordinate with different departments in different locations with in Amerita such as Mosaic, Pharmacy assignments and needs for new and exiting pts
• Assisted establish new relationships with Amerita and Home Health Agencies
• Assisted in negotiating rates with home health agencies when needing to set up A Letter of Agreement
• Assist coordinate Home Health for our acute pts across the different branches
• Assist with on boarding new employees for the nursing department
• Educated and trained new nursing coordinators
• Directed comprehensive employee onboarding
• Continued to support nursing coordinators and nurses
• Assisted with the launch of the new process and procedures
• Assisted with the launch of new programs by becoming a AlayaCare super user
• Attended frequent meeting to provide feed back about the new program (AlayaCare) to facilitate the launch
• Help San Antonio with the transition of AIS to the new space that is now AIS/Mosaic
• Assisted across the different branches needing support with delivery tickets when shorted staffed
• Coordinate and track regularly scheduled nursing visits.
• Communicate assignment of new patients and primary nursing from Nurse Manager to field staff.
• Track authorizations and reauthorizations for nursing visits as needed. Provide infusion treatment plans to physicians and maintains communication log.
• Track outside agency visits by month.
• Contact outside agencies for nursing notes, statements and invoices as needed.
• Maintain files of credentials and insurance documents for outside agencies.
• Collaborate with Intake and Pharmacy staff to schedule visits and orders.

• A Inbound Bilingual Sales present and sell company products and services to new and existing customers
• Prospect and contact potential customers
• Reach agreed upon sales targets by the deadline
• Resolve customer inquiries and complaints
• Set follow-up appointments to keep customers aware of latest developments
• Create sales material to present to customers
• Assists both English and Spanish speaking customers.
• Supervised the team when the manger was unable due to meetings, PTO, emergency
• Kept hourly and daily updates on agents sales
• Reported sales updates to upper management
• When reporting sales updates to upper management I would also report strategies on how we were going to meet our goals for the day
• I would coach agents that were not meeting goals on what they could do to help meet goals

As a Bakery Assistant Department Manger, we lead a well-stocked, well-maintained department, while providing superior customer service. We also perform supervisory responsibilities, such as scheduling work, and training / developing Partners. Some of the responsibilities are:

May serve as backup to Department Manager and typically works opposite shift to Manager

• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Ensures / oversees effective production planning and execution of supporting processes
• Assists in all technical areas as needed (e.g., baking, frying, and decorating) - Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters
• Assists all Partners in the department with their duties; coaches / trains; and evaluates as needed -
• Holds Partners accountable for following SOPs
• Prepares the production plan; ensures correct quantities are produced
• Maintains correct product levels by conducting weekly reviews of production quantities
• Monitors showcase production and stales tracking
• Accountable for results of Bakery Scorecard
• Executes merchandising programs and drives sales by producing appropriate variety and quantity of bakery products daily
• Responsible for large product assortment and sales volume
• Increases department contribution by effectively managing shrink and inventory levels
• Maintains the highest levels of customer service through personal example, Stander Operating Procedures compliance, and accountability
• Ensures compliance with federal, state, and H-E-B policy and standards for product food safety and sanitation
• Maintains safety / sanitation of equipment and department; maintains sanitation standards throughout the work area
• Keep inventory and order supplies as needed.

• We provide a well-stocked, well-maintained department while providing superior customer service
• We prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards
• Some of the responsibilities of a Food Services Representative are: - Provides superior customer service - Takes orders from customers by telephone or in person - Answers customer questions regarding products; assists them with selections - Prepares, packages, and merchandises fresh product effectively - Complies with department / Store operating procedures - Records production and shrink to aid in production planning - Assists in technical areas as needed (e.g., baking, frying, and decorating) - Culls bakery products for poor quality, expiration dates.

• Department Manger, we lead a well-stocked, well-maintained department, while providing superior customer service
• We also perform supervisory responsibilities, such as scheduling work, and training / developing
• Partners
• Some of the responsibilities are:
• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Ensures / oversees effective production planning and execution of supporting processes
• Assists in all technical areas as needed (e.g., baking, frying, and decorating) - Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters - Assists all Partners in the department with their duties; coaches / trains; and evaluates as needed - Holds Partners accountable for following SOPs - Prepares the production plan; ensures correct quantities are produced - Maintains correct product levels by conducting weekly reviews of production quantities - Monitors showcase production and stales tracking - Accountable for results of Bakery Scorecard - Executes merchandising programs and drives sales by producing appropriate variety and quantity of bakery products daily - Responsible for large product assortment and sales volume - Increases department contribution by effectively managing shrink and inventory levels - Maintains the highest levels of customer service through personal example, Stander Operating Procedures compliance, and accountability - Ensures compliance with federal, state, and H-E-B policy and standards for product food safety and sanitation - Maintains safety / sanitation of equipment and department; maintains sanitation standards throughout the work area

• As an H-E-B Store department Lead, we lead a well-stocked, well-maintained department, while providing superior customer service
• We also perform supervisory responsibilities, such as scheduling work, and training / developing
• Partners
• Some of the responsibilities of a Bakery Lead are:
• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Ensures / oversees effective production planning and execution of supporting processes
• Assists in all technical areas as needed (e.g., baking, frying, and decorating)

As a Food Service Representative, we provide a well-stocked, well-maintained department while providing superior customer service. We prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. Some of the responsibilities of a Food Services Representative are:

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Complies with department / Store operating procedures
• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates.

• Responsibilities of this position include leading the successful operation of the Central Checkout department
• Responsible for creating a team environment throughout Central Checkout where Partners are trained and developed; ensuring
• Customers receive consistently superior Customer Service
• Responsibilities of this position include leading the successful operation of the Central Checkout department
• Responsible for creating a team environment throughout Central Checkout where Partners are trained and developed; ensuring Customers receive consistently superior Customer Service
• Responsibilities of this position are: - Majority of the time spent using independent judgment in making employment-related and business decisions, or effectively recommend such decisions including but not limited to product and department related strategies
• Achieves sales goals; prepares projections/forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners (labor, wrap, cash control) - Provides work direction and training to Partners and ensure all department standards are met - Manages individual Partner productivity - Conveys appropriate sense of urgency in dealing with Partner and Customer issues - Coaches, trains and develops Partners - Manages Partner morale and retention.

• Ability to work in a fast-paced environment while keeping focused on the customer
• Dependability and attention to detail
• Processes customer transactions of goods and services - Collects cash, check, or charge payment from customer and makes change for cash transactions - Uses electronic scanner to record prices - Weighs items, bags merchandise, and redeems food stamps and promotional coupons - Monitors and manages potential front-end shrink - Performs Customer Service Assistant duties frequently

• As a Gas Station Attendant, we would ensure gas dispensers are operating, and collect money for purchased products, while providing superior customer service

• Ability to work in a fast-paced environment while keeping focused on the customer
• Dependability and attention to detail
• Processes customer transactions of goods and services - Collects cash, check, or charge payment from customer and makes change for cash transactions - Uses electronic scanner to record prices - Weighs items, bags merchandise, and redeems food stamps and promotional coupons - Monitors and manages potential front-end shrink - Performs Customer Service Assistant duties frequently

• Assists in unloading merchandise from baskets for the customer
• Packages groceries; assists customers in transporting / unloading groceries to their vehicle and assists customers in locating merchandise
• Some of the other responsibilities of a CSA is to:
• Gathers baskets and picks up trash inside and outside Store - Maintains and stocks bag areas - Returns products to proper locations - Stocks and stages bags; stocks check stand supplies - Distributes Buddy bucks to registers, replaces anti-fatigue mats - Does Carts & Parts basket relocation and power-washing basket relocation for department setup - Performs red basket fill up / retrieval - Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety.