Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joselyn Rodriguez

Arlington ,TX

Summary

Dynamic administrative professional with a proven track record at MEI Inc., excelling in customer service and data entry. Recognized for enhancing document organization and fostering strong team relationships. I thrive in high-pressure environments, delivering exceptional support and ensuring client satisfaction through effective communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

MEI Inc.
01.2019 - 04.2024


  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Managed filing system, entered data and completed other clerical tasks.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.

Sales Team Leader

All Goods LLC
06.2016 - 07.2018
  • Built strong team by recruiting and developing top sales talent.
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Analyzed market trends and competitor activity to identify new business opportunities for the team.

Dispatcher

TTN Fleet Solutions
04.2014 - 05.2017
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Customer Service Representative

Budget Mobile
01.2013 - 02.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Arlington High School
Arlington, TX
05.2012

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Excel
  • Customer relations

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

MEI Inc.
01.2019 - 04.2024

Sales Team Leader

All Goods LLC
06.2016 - 07.2018

Dispatcher

TTN Fleet Solutions
04.2014 - 05.2017

Customer Service Representative

Budget Mobile
01.2013 - 02.2014

High School Diploma -

Arlington High School

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Joselyn Rodriguez