Joselyn Romero
Jonesboro,AR
Summary
Motivated and customer-focused retail professional with 7 years of experience in providing excellent customer service. Skilled in handling various customer inquiries, resolving complaints, and upselling products. A team player with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Lead Teacher
Kidspot
1801 Grant Ave, Jonesboro AR 72401
08.2021 - 10.2022
- While working at Kidspot, I made sure the kids in my class were well taken care of, made sure they had fun and also prepared them for Pre-K.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Created and developed lesson plans to meet students' academic needs.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Target Team Member
Target
3000 E Highland Dr Suite A, Jonesboro, AR 72401
05.2020 - 10.2020
- While I was working at Target, I was a general merchandiser, cashier and in fulfillment
- When I had to be a general merchandiser I had to make sure my area was zoned, do the truck..meaning putting the items on the floor or back stocking them, and I was also setting up sales planners
- When I was cashier, I would check customers out and making sure the guest found what they were looking for
- While in fulfillment
- I would pack the orders customers placed online.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Cashier
Walmart
1815 E Highland Dr, Jonesboro AR 72401
03.2019 - 07.2019
- While working at Walmart, I was a general merchandiser and a cashier
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
KFC/Taco Bell
2003 W Parker Rd Jonesboro, AR 72404
10.2015 - 11.2018
- When I was working at KFC/Taco Bell, my position was a front cashier, drive thru cashier, kitchen and a packer.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Prepared meals with special accommodations for those with allergies.
- Cleaned and sanitized work areas, utensils and equipment.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Chuck E Cheese
3400 E Highland Dr, Jonesboro AR 72401
02.2016 - 10.2016
- When I was working at Chuck E Cheese’s I would greet the customers and welcome them in
- I was also a cashier and a host for parties.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High school diploma -
Jonesboro High School
Jonesboro, AR05.2018
Skills
- Cashiering
- Host/Hostess
- Restaurant Experience
- Serving Experience
- Cash Handling
- Food Service
- Merchandising
- Customer service
- Typing
- Spanish
Languages
Spanish
Native or Bilingual
Timeline
Lead Teacher
Kidspot
08.2021 - 10.2022
Target Team Member
Target
05.2020 - 10.2020
Cashier
Walmart
03.2019 - 07.2019
Cashier
Chuck E Cheese
02.2016 - 10.2016
Cashier
KFC/Taco Bell
10.2015 - 11.2018
High school diploma -
Jonesboro High School