Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joselyn Rosales

Astoria,NY

Summary

Food Expeditor with 5 years of experience supporting excellence in food preparation and delivery. Liaises between patrons and kitchen staff members to maintain guest satisfaction by quickly addressing individual preferences. Combines strong work ethic and superb attention to accuracy in food presentation and service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Expeditor / Music Curator

Sweetbriar
04.2023 - Current
  • Maintained 15 minute time wait for appetizers and 20 minute time wait for entree's after being fired.
  • Kept continuous communication between kitchen and front of house about ticket times, courses, 86's, marking tables, and allergies.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Maintained successful dining room service while also expediting successful events
  • Supported multiple event executions
  • Communicated food orders to chefs to execute priorities and special requests.
  • Delivered food orders from kitchen to customers' tables.
  • Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
  • Served food at proper temperature to meet safety standards.
  • Informed restaurant staff about feedback or requests to promote customer satisfaction.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Expeditor / Music Curator

Bricolage
05.2021 - 04.2023
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Expedited successful service for 200 covers every weekend
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Assisted in setting up and breaking down kitchen stations.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Trained new staff on food preparation and safety procedures.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Barista

Starbucks
09.2019 - 05.2021
  • Maintained and operated espresso machines, blenders, commercial coffee brewers and other equipment.

  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Cashier / Prep Cook

Sunnyside Pizza
05.2017 - 09.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Handled about 100 orders on average every shift
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared and served various food items in fast-paced environment.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Created new recipes and updated existing ones to reflect changing trends and customer preferences.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Trained and assisted new kitchen staff members.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.

Education

High School Diploma -

Long Island City High School
Long Island City, NY
06.2016

Skills

  • Food Presentation
  • Food Safety
  • Hospitality service expertise
  • Effective leader
  • Coaching and mentoring
  • Problem-Solving

Certification

Food Protection

Timeline

Expeditor / Music Curator

Sweetbriar
04.2023 - Current

Expeditor / Music Curator

Bricolage
05.2021 - 04.2023

Barista

Starbucks
09.2019 - 05.2021

Cashier / Prep Cook

Sunnyside Pizza
05.2017 - 09.2019

High School Diploma -

Long Island City High School

Similar Profiles

CREATE PROFILE
Joselyn Rosales