Joselyn Ruiz
Springfield,MA
Summary
Professional office worker with strong organizational and communication skills. Adept at managing administrative tasks, coordinating schedules, and maintaining office efficiency. Known for fostering team collaboration and achieving results. Reliable and adaptable to changing needs, with proficiency in Microsoft Office Suite, data entry, and customer service.
Overview
11
11
years of professional experience
Work History
Enrollment Specialist
Innovative Care Partners
10.2023 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
Business Service Representative
Central Chevrolet
03.2023 - 10.2023
- Collaborated with cross-functional teams to identify opportunities for process improvement and implement changes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Facilitated successful contract negotiations with clients, securing long-term agreements that benefited both parties.
- Provided ongoing training to team members, fostering professional development and ensuring top-quality service delivery.
- Coordinated sales efforts, resulting in increased revenue and new client acquisition.
Front Desk
Comfort Inn by Choice Hotels
03.2022 - 03.2023
- In line for promotion to Management in March 2023
- Promoted from Housekeeping to Front Desk in November 2022
- Responsible for greeting guests and assisting with any issues at hotel
- Responsible for answering calls, booking rooms, and setting up for next day if working overnight
- Cleaned and organized hotel rooms when in housekeeping role
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Lot Manager
BMW of West Springfield
03.2022 - 12.2022
- Managed lot of cars and processing incoming vehicles (new or used)
- Added and maintained key tags, inspection decals and window stickers for [Number] vehicles on sales lot.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Maintained attractive, tidy parking lot for [Type] dealership.
- Drove automobiles to other dealerships or vendors for pickups and deliveries..
- Achieved and maintained pristine condition of automobiles on lot and in showroom.
Office Manager
AJK Transportation
03.2020 - 09.2020
- Responsible for employee interviewing, hiring, onboarding, payroll, and termination
- Conducted all administrative work, not limited to digital/physical filing
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Receptionist
Marcotte Ford
03.2019 - 03.2020
- Inbound/outbound customer calls to coordinate appointment scheduling
- Responsible for staff scheduling management
- Responsible for greeting guests and connecting them with staff
Package Handler
Fed Ex Ground
07.2018 - 12.2018
- Loaded and unloaded trucks
- Responsible for ensuring all packages were securely transferred, and inspected for damage
Server
Hilton Garden Inn Hotel
11.2017 - 07.2018
- Conducted banquet-style serving for lunch and dinner
- Took orders and served breakfast buffet to guests
Server
Friendly’s
08.2013 - 12.2017
- Responsible for serving customers and assisting with cleaning
- Processed payment transactions
Personal Care Assistant
Cerebral Palsy of Massachusetts
04.2015 - 05.2016
- Assisted clients with all Activities of Daily Living
- Assisted clients with household chores and daily errands
Education
G.E.D. -
Young Parent Program
Springfield, MASkills
- Customer Service
- Reception
- Administrative Support
- Managerial
- Multiplatform Communications
- Scheduling
- Payroll
- Filing
- Data Entry
- Microsoft Office Suite
- Experience with Diverse Populations
- Exceptional communication
- Customer service expertise
- Data entry skills
Languages
Spanish
Limited Working
Timeline
Enrollment Specialist
Innovative Care Partners
10.2023 - Current
Business Service Representative
Central Chevrolet
03.2023 - 10.2023
Front Desk
Comfort Inn by Choice Hotels
03.2022 - 03.2023
Lot Manager
BMW of West Springfield
03.2022 - 12.2022
Office Manager
AJK Transportation
03.2020 - 09.2020
Receptionist
Marcotte Ford
03.2019 - 03.2020
Package Handler
Fed Ex Ground
07.2018 - 12.2018
Server
Hilton Garden Inn Hotel
11.2017 - 07.2018
Personal Care Assistant
Cerebral Palsy of Massachusetts
04.2015 - 05.2016
Server
Friendly’s
08.2013 - 12.2017
G.E.D. -
Young Parent Program