Joselyn Salcedo
Kissimmee,FL
Summary
Proven track record in relationship building and branch operations, demonstrated through successful client retention and team leadership at Wells Fargo. Excelled in customer service, enhancing satisfaction and loyalty. Skilled in cash handling and fraud prevention, ensuring accuracy and security in high-volume transactions. Achieved significant improvements in team collaboration and problem-solving, driving operational excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Associate Personal Banker
Wells Fargo
06.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Lead Teller
Wells Fargo
05.2018 - 02.2020
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting observations, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Teller
Wells Fargo
09.2016 - 05.2018
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Front Desk Agent
Melia Hotels
01.2016 - 09.2016
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Lead Teller
Banesco Bank
07.2006 - 02.2015
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Trained new hires on customer service policies and procedures.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Science - Business Administration
Instituto Universitario Rufino Blanco Fombona
Guatire Venezuela07.2010
Skills
Relationship Building
Branch operations
Customer Service
Customer Satisfaction
Teamwork and Collaboration
Problem-Solving
Cash Handling
Fraud prevention
Attention to Detail
Teller Support
Languages
Spanish
Full Professional
Timeline
Associate Personal Banker
Wells Fargo
06.2023 - Current
Lead Teller
Wells Fargo
05.2018 - 02.2020
Teller
Wells Fargo
09.2016 - 05.2018
Front Desk Agent
Melia Hotels
01.2016 - 09.2016
Lead Teller
Banesco Bank
07.2006 - 02.2015
Bachelor of Science - Business Administration
Instituto Universitario Rufino Blanco Fombona