Joselyn Santiago
Perth Amboy,New Jersey
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Resourceful Manager with 14 years of experience directing 10 operations and leaders. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews. Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Warehouse Manager
Sabert Corporation
03.2018 - Current
- Compliance with OSHA safety standards.
- Redesigned layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Compliance with HIPPA Laws.
- Increased efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale. Reaching a 4.7 ranking score in Employee Engagement Survey from Gallup.
- Built motivated team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in management and leadership skills.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations and interdepartmental.
- Project Management.
- Created Development Improvement Plans DIP.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Developed strong team of employees with comprehensive training programs and performance evaluations.
- Developed safety programs to protect workers and reduce injuries.
- Optimized logistics, securing reliable in our products and services offered.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
- Oversaw implementation of sustainable practices within operations, reducing energy consumption and waste production.
- Creating of annual budget. Review ways to safe while increasing in profibility.
- Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed established business practices and improved processes to reduce expenses.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Prospected for leads to build pipeline and convert to sales opportunities.
Quality Assurance Engineer
Gate Gourmet
09.2009 - 03.2018
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Provided administrative support to HR leadership, enabling them to focus on strategic business objectives.
- Conducted exit interviews with departing employees to gather valuable insights regarding retention improvement strategies.
- Maintained up-to-date knowledge of employment laws and regulations, ensuring company-wide compliance.
- Enhanced employee satisfaction by implementing updated HR policies and procedures.
- Supported the annual performance review process, contributing to fair evaluations and timely feedback delivery.
- Participated in workplace safety initiatives aimed at reducing accidents and maintaining a secure environment for all staff members.
- Streamlined the onboarding process for new hires, resulting in reduced time to productivity.
- Reduced turnover rates through careful employee screening during the recruitment process.
- Served as a liaison between employees and management, addressing concerns and fostering a positive work environment.
- Collaborated with payroll department to ensure accurate compensation data entry for all employees.
- Oversaw updates to the company''s Employee Handbook, ensuring that it reflected current policies and legal requirements.
- Facilitated communication among staff members by organizing regular meetings and distributing relevant information.
- Assisted in conflict resolution efforts by conducting impartial investigations into reported incidents of harassment or discrimination within the organization.
- Organized professional development opportunities for employees to further their career growth within the company.
- Managed confidential personnel files, ensuring accurate record keeping and compliance with regulations.
- Assisted in the development of training programs, improving overall workforce skillsets and performance levels.
- Maintained an organized filing system for easy retrieval of employee records during internal audits or external inspections.
- Managed benefits administration tasks such as enrollment processing, claims resolution, and employee assistance efforts.
- Coordinated employee events and initiatives, boosting morale and promoting team building.
- Contributed to diversity recruitment efforts by actively engaging with minority-focused job boards and networking groups.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Coordinated employee training programs to improve productivity and performance.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
Office Manager
Consultants In Urology
07.2004 - 09.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Evaluated employee records and productivity and submitted evaluation reports.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Delivered performance reviews, recommending additional training or advancements.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
No Degree - Business Administration
Middlesex County College
Edison, NJ09.2026
Skills
- HR Policies Implementation
- Onboarding process
- Compensation and benefits
- Recruitment Strategies
- Payroll Management
- Employee Relations
- Human Resources Operations
- Training development
- Recruitment and hiring
- Labor Relations
- Background Checks
- Human Resources
- Payroll coordination
- Grievance handling
- Benefits Administration
- Training programs
- Career Pathing
- Leadership Development
- Workforce Planning
- HR analytics
- Personnel Recruitment
- Compliance
- Exit Interviews
- Payroll Administration
- Organizational Development
- Internal Communications
- Talent Acquisition
- Company organization
- Mentoring Programs
- Personnel files
- New Employee Training
- Team guidance
- Recruitment strategy
- Compensation design
- Workforce improvements
- Retention Strategies
- Proficient in Excel, Microsoft office, SAP, Web designing
- Labor negotiations
- Compensation Structuring
- Investigative oversight
- Legal Compliance
- Policy Implementation
- Strategic Planning
- Employee Surveys
- Cross-Functional Collaboration
Accomplishments
Achieved coming in favorable to budget last year by 1.3 million dollars. Reduce cost and implemented new process to achieve a continuous improvement environment.
Certification
DDI Leadership Development
DDI
DDI is a global leadership consulting firm that helps you hire, promote, and develop exceptional leaders. From first-time managers to C-suite executives, our commitment is to be by your side to help you make every moment of leadership count. This certification allows me to develop training programs for all entry level of leadership, enhance employee communications with management and create a diverse workforce.
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Manager
Sabert Corporation
03.2018 - Current
Quality Assurance Engineer
Gate Gourmet
09.2009 - 03.2018
Office Manager
Consultants In Urology
07.2004 - 09.2009
No Degree - Business Administration
Middlesex County College