Joselyn Santiago Guzman
Anderson,SC
Summary
Professional experience in operating and maintaining complex machinery. Expertise in troubleshooting, safety protocols, and process optimization. Strong team collaborator focused on delivering reliable results and adapting to changing demands. Known for precision, problem solving abilities, and effective communication skills.
Overview
5
5
years of professional experience
Work History
Operator Technician
First Quality Tissue
07.2024 - 11.2025
- Able to operate in a fast paced environment
- Able to communicate orally and written
- Walk/stand 100% of 12 1/2 hour shift
- Lifting and carrying boxes
- Maintain quality standards for the product being produced
- Able to start up and shutdown complex advanced machinery
- Performed other duties when directed to do so.
- Problem solving
- Maintained a clean and safe work environment
- Checked raw materials
- Changeover machinery to different recipes for different product being produced
Technician
Carolina botanical development
04.2023 - 12.2023
- Worked with distillation machines. Packed CBD orders daily. Kept work spaced clean and organized. Worked in retail store selling products. Answered questions about products to customers. Monitored vape filling machines and distillation machines.
Server
Taqueria Picante
04.2021 - 06.2023
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new hires, providing guidance on restaurant standards and best practices and good customer service skills.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School - undefined
Westside High School
Anderson, SCSkills
- Organizational skills
- Time management
- Customer service (3 years)
- Sales (1 year)
- Bilingual
- Troubleshooting
- Forklift driving
- Communication skills
- Teamwork
- Complex Machinery handling
Languages
Spanish - Fluent
Timeline
Operator Technician
First Quality Tissue
07.2024 - 11.2025
Technician
Carolina botanical development
04.2023 - 12.2023
Server
Taqueria Picante
04.2021 - 06.2023
High School - undefined
Westside High School