JOSELYN SANTOS

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Responsibilities of a WIC Competent Professional Authority (CPPA) in Maryland

A WIC Competent Professional Authority (CPPA) plays a vital role in the Maryland WIC program, providing crucial health and nutrition services to women, infants, and children.

Specifically, CPPAs are responsible for:

• Conducting assessments and determining eligibility: Interviewing applicants to gather information on income, residency, and health status, including obtaining anthropometric measurements (height and weight) and screening for nutritional risks.
• Providing Nutrition Education: Educating participants on healthy eating, breastfeeding benefits and contraindications, and food preparation, including promoting breastfeeding in the community and offering referrals for additional breastfeeding support.
• Prescribing food packages: Determining and prescribing appropriate food packages to meet individual nutritional needs, including standard and non-standard options based on health and dietary requirements.
• Making referrals: Identifying and referring clients to other health, food assistance, and social service programs, and providing follow-up for referrals.
• Documenting Services: Maintaining accurate records of client interactions, assessments, and services provided, ensuring compliance with WIC program guidelines.
• General Program Support: Assisting clients with WIC applications and recertifications, distributing food benefits and vouchers, and collaborating on community outreach events to promote nutrition and health awareness.

• Greeted customers in person and over the telephone
• Inquired into customers’ purpose of visit or call
• Listened intently to understand query or problem
• Provided customers with information on products and services provided by the company
• Demonstrated product features and answered questions
• Took and record customers’ contact information in company database

• Assisted customers with applications forms, maintained files, certification forms and turnaround documents.
• Performed clerical duties, mailing notices/letters, issue WIC vouchers and ID cards and maintained log.
• Performed anthropometric measurements and blood work tests, analyze and received ADP/Viking reports.
• Processed paperwork for Lost/Stolen vouchers and ID cards, prepare batch forms and transfers.