Joselyn Segovia
La Marque,TX
Summary
Dynamic customer service professional with experience at Kroger, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-pressure situations and efficiently handle escalated calls, ensuring satisfactory outcomes for clients and the company. Skilled in data entry and maintaining a positive customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kroger
09.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Goodwill Industries Of Houston
11.2020 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
Receptionist
Hilton Hotel & Suites
08.2019 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Diploma -
Dickinson High School
Dickinson 05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Kroger
09.2023 - 03.2025
Cashier
Goodwill Industries Of Houston
11.2020 - 04.2022
Receptionist
Hilton Hotel & Suites
08.2019 - 09.2020
Diploma -
Dickinson High School
Similar Profiles
Robert SovernRobert Sovern
Front End Supervisor at KrogerFront End Supervisor at Kroger
Nija GallaspyNija Gallaspy
Pharmacy Representative at KrogerPharmacy Representative at Kroger
ALEXIS FELTONALEXIS FELTON
Fulfillment Center Associate at KrogerFulfillment Center Associate at Kroger
Andy IglesiasAndy Iglesias
E-Commerce Supervisor at KrogerE-Commerce Supervisor at Kroger
Kingsley Okon-ItrechioKingsley Okon-Itrechio
Medical Laboratory Technician at Houston Methodist HospitalMedical Laboratory Technician at Houston Methodist Hospital