Joselyn Smith
Conyers,USA
Summary
Motivated professional with strengths in customer service, trip development, hospitality, planning, marketing and interpreting. Reliable, enthusiastic and passionate with over ten years of experience providing a welcoming, care and elevated customer service. Ability to quickly adapt to new work environments. Efficient problem solver with teamwork skills and delivering projects on time.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cabin Experience Lead
Delta Air Lines
06.2024 - Current
- Provided strategic leadership through clear communication of expectations and description of assignments
- Conducted thorough search, clean and restock the amenities of the aircraft after arrival of international flights and prior to departure to next destination
- Took into account the needs of the team and communicated the challenges that arose to effectively achieve the daily goals of the operation by providing a welcomed, cared and elevated customer service.
Cabin Experience Agent
Delta Air Lines
08.2023 - Current
- Welcomed passengers with a care and elevated customer service when deplaning, effectively cleaned and restocked the aircraft with safety and best practices, prior to departure of domestic flights.
Housekeeper
Ruthie's Cleaning Services LLC
05.2021 - 11.2022
- Worked on the maintenance and cleaning of houses and small business offices
- Provided excellent customer service
- Led teamwork with effective communication.
Interpreter
Misión Caribe
02.2017 - 06.2019
- Translated for children's, teachers and church members.
- Managed projects and missions for low-income families
- Assessed family's needs and ensured proper allocation of resources
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Bridged cultural gaps within communities through participation in local outreach programs aimed at fostering understanding among diverse populations.
Interpreter
3 Circle Church
08.2014 - 08.2016
- Maintained message content, tone, and emotion as closely as possible.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated for women's bible study, assisted in craft and sewing classes.
Education
Bachelor of Tourism Business Administration -
Universidad José Cecilio Del Valle
Tegucigalpa, Honduras06.2019
Skills
- Strong attention to detail with excellent follow-up
- Demonstrated professional care and elevated Customer Service
- Strong knowledge and ability to operate Microsoft Office
- Interpreter from Spanish-English
- Teamwork and collaboration
- Time management
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Task Prioritization
- Goal Setting
- Continuous Improvement
- Creative and Innovative
- Analytical Skills
Certification
- Cabin Experience Lead, Delta Air Lines - June 2024- Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
ASL
Elementary
Timeline
Cabin Experience Lead
Delta Air Lines
06.2024 - Current
Cabin Experience Agent
Delta Air Lines
08.2023 - Current
Housekeeper
Ruthie's Cleaning Services LLC
05.2021 - 11.2022
Interpreter
Misión Caribe
02.2017 - 06.2019
Interpreter
3 Circle Church
08.2014 - 08.2016
Bachelor of Tourism Business Administration -
Universidad José Cecilio Del Valle