JOSELYN SUAREZ
Olathe,US
Summary
Dedicated to fostering a positive team dynamic by actively listening to and addressing the needs, concerns, and suggestions of our team members. Committed to boosting morale and ensuring that each team member feels valued and appreciated through personalized recognition. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
Work History
Retention Specialist/Sales Mentor
Spectrum
Overland Park, KS
03.2024 - Current
- Developed strategies to improve customer experience and increase loyalty.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Created personalized communication plans for key accounts based on individual needs and preferences.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Since production I have assisted my coworkers in hitting their mobile goals
Warehouse Lead
Lineage Logistics LLC
Olathe, KS
09.2022 - 02.2024
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Loaded and unloaded trailers with care and efficiency.
- Verify TMs finished work to make sure everything was done efficiently and up to company standards
- Help TMs on the floor with production
- Check LINOS and warehouse watcher to keep track of our progress as well as making sure TMs stay on tasks
- Use WCS to identify errors in the warehouse and work with PC to get them fixed in a timely matter.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Help with hands on work during breaks/lunches to keep production going.
Insurance Team Leader
GEICO
Lenexa, KS
04.2021 - 05.2022
- I was in the customer service department working from home
- I had to attend phone calls from customers about their home, renters, or condo policies
- My job was to explain in "normal words" what their policies covered, take payments, cancel policies, reinstate policies.
- Go over contracts with customer
- Part of the job was to retain customers by solely speaking to value, since there aren't any discount
- When the supervisor was absent, I would be the one to do the coachings scheduled, as well as participating in the daily sup meetings before the start of the shift, so I had to have daily numbers ready.
General Manager
Jack in the Box
Kansas City, KS
02.2018 - 11.2020
- Personable
- Computer-savvy
- Proactive team player
- As a general manager I was responsible for hiring, promoting, managing labor, food cost and a health friendly work environment
- I was also appointed to resolve Kansas district customer service complaints via phone or email, as well as handle customer service in person at my restaurant
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- created schedules to fit projected sales
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
General Manager
Wendy's
Lenexa, KS
01.2017 - 12.2019
- Same responsibilities as my other GM position
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Education
High School Diploma -
Park Hill High School
Kansas City, MO01.2016
Skills
- Reliable
- Punctual
- Proactive
- Focused
- computer savvy
- Relationship Building
- Teamwork and Collaboration
- Analytical Skills
- Organizational Development
- Recruitment
- Time Management
- Self Motivation
- Effective Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Retention Specialist/Sales Mentor
Spectrum
03.2024 - Current
Warehouse Lead
Lineage Logistics LLC
09.2022 - 02.2024
Insurance Team Leader
GEICO
04.2021 - 05.2022
General Manager
Jack in the Box
02.2018 - 11.2020
General Manager
Wendy's
01.2017 - 12.2019
High School Diploma -
Park Hill High School