Joselyn Torres
Summary
Highly organized surgical coordinator with over 10 years experience in providing excellent customer service. Strong ability to effectively multi-task in a fast-paced medical environment. Skilled in insurance verification and record management. Willing to take on new tasks with enthusiasm. Excellent communication and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Surgical Coordinator / Scheduler
NY Vision Group / OCLI
10.2013 - Current
- Expertly manage planning, scheduling, and coordination of outpatient procedures. Provide comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward, as well as send necessary prescriptions.
- Efficiently manage high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Verify benefits and eligibility and obtain necessary authorizations for outpatient procedures. Assist with medical coding and billing tasks. Code correct procedures for physician and billing purposes.
- Collect payments for any out of pocket expenses, assist and educate patients about payment plan applications and options.
- Collect, verify, record and process client demographics, insurance details, referral information and case histories to facilitate smooth appointments.
- Conduct thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Receive and route laboratory results to correct clinical staff members.
- Receive and address incoming and outgoing communication via telephone and email. Manage over 20 phone calls per day.
- Maintain constant communication with team members, doctor, out patient facilities and patients.
- Increased sales in last 9 years, produced monthly financial reports like balance sheets and cash flow statements for presentation to leadership
- Manage inventory of surgical supplies, ordering new stock as needed to prevent shortages or delays in care provision.
- Assist surgeon in preparing for procedures, ensuring all necessary equipment and supplies are readily available.
- Organize transportation arrangements for pre and post-operative patients when necessary, easing their transition from home to hospital and back.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Maintain strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
Education
Medical Billing and Coding Certificate Program -
Sanford Brown Institute
Garden City, NY2011
Skills
- Bilingual Spanish
- Knowledge of MS Word, Excel, Power Point, Outlook, Nextech, MDI IntelleChart and Nextgen
- Insurance knowledge; ICD-10, medical billing, medical terminology, insurance verification and insurance authorizations
- Strong Communication Skills
- Time Management
- Collaboration and Teamwork
- Attention To Detail
- Payment Collection and Posting
- Patient Education
- Pharmacy Correspondence
- HIPAA Compliance
Timeline
Surgical Coordinator / Scheduler
NY Vision Group / OCLI
10.2013 - Current
Medical Billing and Coding Certificate Program -
Sanford Brown Institute
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