Joselyn Vargas
Bensalem,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server / Assistant Manager
EGGMANIA
08.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Cashier / Assistant Manager
Showcase
08.2020 - 08.2022
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Sold products and services in retail store, kiosks and event environments.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Science - Diagnostic Medical Sonography
Bucks County Community College
Newtown, PA12.2024
Bachelor of Arts - Political Science
Western Connecticut State University
Danbury, CT02.2023
Skills
- Staff Training and Development
- Employee Scheduling
- Organization
- Verbal and written communication
- Complaint Handling
- Food Safety
- Table Bussing
- Guest service
- Product restocking
- Cash Register Operation
- POS Systems
- Inventory Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server / Assistant Manager
EGGMANIA
08.2022 - Current
Cashier / Assistant Manager
Showcase
08.2020 - 08.2022
Associate of Science - Diagnostic Medical Sonography
Bucks County Community College
Bachelor of Arts - Political Science
Western Connecticut State University
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