Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joselyn Vina

Miami,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience

Work History

Office Manager

One Payment LLC
06.2018 - Current
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Maintained and processed invoices, deposits, and money logs.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Monitor accounts and deposits for merchants
  • Assist customer service with changing bank information for accounts along with tax id and legal information.


Project Assistant

Triangle Fire Inc.
10.2015 - 06.2018
  • Completed multiple tasks simultaneously to optimize project completion.
  • Handled administrative duties, filing, and errands.
  • Provided assistance with preparation of project-related reports, manuscripts and presentations
  • Performed work according to project schedules and established quality standards.
  • Created and updated records and files to maintain document compliance.
  • Worked with senior leadership to complete complex projects on time and under-budget.

Education

Associate of Arts -

Miami Dade College
Miami, FL
06.2016

High School Diploma -

Barbara Goleman Senior High School
Miami Lakes, FL
06.2012

Skills

  • Compliance Monitoring
  • Bookkeeping
  • Data Entry
  • Workforce Management
  • Customer Service
  • Account Management
  • Skilled in Microsoft Office, Zoho CRM, Salesforce

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

One Payment LLC
06.2018 - Current

Project Assistant

Triangle Fire Inc.
10.2015 - 06.2018

Associate of Arts -

Miami Dade College

High School Diploma -

Barbara Goleman Senior High School

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Joselyn Vina