Joselyn Zelaya
Miami Gardens,FL
Summary
Knowledgeable and dedicated customer service and sales professional with extensive experience in customer relationships. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Realtor
The Keyes Company
06.2023 - 02.2024
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
Guest Experience Specialist
East Miami, Swire Hotels
01.2022 - 01.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
- Coordinated with housekeeping and maintenance teams to ensure timely room availability and high-quality standards.
- Collaborated with sales team to drive event bookings, enhancing overall revenue growth for the property.
- . Contributed towards achieving monthly revenue targets through upselling initiatives and diligent followups.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Consistently keep a sales goal to increase the hotel revenue (51k in sales the best month)
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Identified new sales opportunities through research and customers
- Provide and recomend luxury accomodations to guests and reach thegoal of upgrade the services. (upsell)
Customer Sales and Service Expert
Allied Global Contact Center And BPO
03.2010 - 04.2016
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
- Managed a large portfolio of accounts, maintaining regular contact to assess ongoing needs and offer tailored solutions.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Psychology
UNIVERSIDAD NACIONAL AUTONOMA DE HONDURAS
HONDURAS04.2016
Skills
- Marketing Management
- Schedule Coordination
- Negotiation
- Administrative Support
- Client relationship management
- Ethical decision-making
- Organizational skills
- Customer service orientation
- Accomplished in Commission Sales
- Exceptional Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Realtor
The Keyes Company
06.2023 - 02.2024
Guest Experience Specialist
East Miami, Swire Hotels
01.2022 - 01.2023
Customer Sales and Service Expert
Allied Global Contact Center And BPO
03.2010 - 04.2016
Bachelor of Science - Psychology
UNIVERSIDAD NACIONAL AUTONOMA DE HONDURAS