Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joselyn Zelaya

Miramar

Summary

Driven and detail oriented administrative professional with 3.5 years of experience assisting business owners and over 7 years in the customer service and sales industry. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments with reliability and integrity. Proven track record of maintaining efficient office operations and proficiency in marketing and sales strategies.

Overview

15
15
years of professional experience

Work History

College Advisor

Southeastern College
09.2024 - Current
  • Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
  • Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
  • Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
  • Delivered engaging interviews about the college benefits and programs of interest.
  • Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
  • Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
  • Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
  • Reviewed admissions applications and evaluated student credentials.
  • Monitored student progress to drive successful academic outcomes.

GM Administrative Assistant

Cargo International Consolidators
03.2024 - Current
  • Streamlined logistics processes by implementing efficient inventory management systems.
  • answered high volume of calls in a very professional and positive manner.
  • System skills: Magaya, Quickbooks,Bills.com, Microsoft 365,Google calendar, teams ADP)
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents when needed.
  • Maintain and update data base and files and records.
  • Reduced warehouse storage costs with effective space utilization strategies.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Managed the accurate preparation of all necessary documentation including commercial invoices, packing lists, and insurance certificates for FCL and LCL loads to avoid complications during customs clearance.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion.
  • Assist account payable department
  • Assisted in onboarding new employees, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Run errands for company (occasionally)
  • Streamlined payables processes by assisting the AP department
  • Maintained records by imaging invoices, debits, and credits.
  • Demonstrate high integrity, honesty and reliability to the owner, office manager and all departments

Guest Experience and Sales Specialist(2nd Job)

East Miami, Swire Hotels
06.2022 - 01.2023
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in/out processes for improved efficiency and reduced wait times.
  • Coordinated with housekeeping and maintenance teams to ensure timely room availability and high-quality standards.
  • Collaborated with sales team to drive event bookings, enhancing overall revenue growth for the property.
  • . Contributed towards achieving monthly revenue targets through upselling initiatives and diligent followups.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
  • Consistently keep a sales goal to increase the hotel revenue.
  • Identified new sales opportunities through research and customers
  • Provide and recommend luxury accomodations to guests and reach the goal of upgrade the services. (upsell)

Office Manager and Sales Assistant

CAAF AUTOSALES
03.2019 - 01.2023
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Assist with car purchase though IAA and COPARTS
  • Promote auto parts and car sales though Craiglist and Offer Up
  • Use Google calendar, Outlook, Microsoft office 365 and Canvas
  • Assist with purchase of vehicles and sales processing.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Showcase the dealership’s vehicles and explain their features and warranties to customers
  • Answer customer questions about cars, financing and purchase process
  • Negotiate car prices and trade-in values for customers’ vehicles
  • Payment and invoice processing
  • Handled sensitive information with discretion, maintaining confidentiality.
  • Managed owner's calendars, scheduling meetings and appointments and coordinating travel arrangements.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Supported sales head in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Facilitated open lines of communication between management and staff, fostering a positive work environment.
  • Contact past customers to ensure they are satisfied with their vehicles

Staff Supervisor

Heart To Heart Home Care Agency
04.2018 - 09.2018
  • Enhanced team productivity by implementing efficient scheduling and task delegation practices.
  • Oversaw daily operations of multiple cases simultaneously while maintaining high standards of service delivery across all client engagements.
  • Maintained strict adherence to safety regulations, ensuring a safe working environment for all employees and patients at all times.
  • Advocated for clients'' needs with healthcare providers and insurance companies to ensure appropriate services were authorized and accessible.
  • Fostered positive relationships with patient's families
  • Evaluated caregiver competency through regular observation visits on-site at patients'' homes.
  • Collaborated with multidisciplinary teams to develop comprehensive care strategies for patients with complex needs.
  • Coordinate aides schedules on a weekly basis.


RESIGNED FROM POSSITION DUE TO HIGH RISK PREGNANCY

Staff Supervisor (marketing Projects and CS)

Allied Global
05.2010 - 05.2016


  • Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
  • Facilitated open lines of communication between staff members and upper management through regular meetings, one-on-one discussions, and anonymous suggestion boxes designed to encourage candid feedback.
  • Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
  • Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
  • Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
  • Improved employee retention rates by fostering a positive work environment and addressing staff concerns proactively.
  • Maintained strict adherence to safety regulations, ensuring a safe working environment for all employees at all times.
  • Assisted with training and development of team members.

MARKETING PROJECTS:

  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Optimized website content for improved search engine rankings and increased web traffic.
  • Conducted market research to identify trends, informing product development and positioning strategies.
  • Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.

Education

Real Estate License. - Real Estate

Gold Coast
06.2023

Bachelor of Science - Psychology

UNIVERSIDAD NACIONAL AUTONOMA DE HONDURAS
04.2016

High School Marketing Oriented Field - Maketing (3 Years)

International Technologist Institute
01.2009

Skills

  • Organization and Multitasking
  • Microsoft Excel
  • Invoice Processing
  • Quickbooks AP/Recordkeeping and Reporting
  • Documentation and control
  • Budgeting and Expense Monitoring
  • Data entry proficiency
  • Canvas, CapCut, ChatGpt, Pixelcut, Hubspot, KvCore proficiency
  • Scheduling and calendar management
  • Microsoft Outlook
  • Social media and marketing skills
  • logistics knowledge (Magaya, Quickbooks)
  • Admissions
  • Sales growth initiatives
  • Sales techniques

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

College Advisor

Southeastern College
09.2024 - Current

GM Administrative Assistant

Cargo International Consolidators
03.2024 - Current

Guest Experience and Sales Specialist(2nd Job)

East Miami, Swire Hotels
06.2022 - 01.2023

Office Manager and Sales Assistant

CAAF AUTOSALES
03.2019 - 01.2023

Staff Supervisor

Heart To Heart Home Care Agency
04.2018 - 09.2018

Staff Supervisor (marketing Projects and CS)

Allied Global
05.2010 - 05.2016

Bachelor of Science - Psychology

UNIVERSIDAD NACIONAL AUTONOMA DE HONDURAS

High School Marketing Oriented Field - Maketing (3 Years)

International Technologist Institute

Real Estate License. - Real Estate

Gold Coast
Joselyn Zelaya