Joselyn Zelaya

• Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
• Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
• Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
• Delivered engaging interviews about the college benefits and programs of interest.
• Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
• Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
• Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
• Reviewed admissions applications and evaluated student credentials.
• Monitored student progress to drive successful academic outcomes.

• Streamlined logistics processes by implementing efficient inventory management systems.
• answered high volume of calls in a very professional and positive manner.
• System skills: Magaya, Quickbooks,Bills.com, Microsoft 365,Google calendar, teams ADP)
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents when needed.
• Maintain and update data base and files and records.
• Reduced warehouse storage costs with effective space utilization strategies.
• Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
• Managed the accurate preparation of all necessary documentation including commercial invoices, packing lists, and insurance certificates for FCL and LCL loads to avoid complications during customs clearance.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion.
• Assist account payable department
• Assisted in onboarding new employees, and coordinating orientation schedules to ensure a smooth integration into the team.
• Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
• Run errands for company (occasionally)
• Streamlined payables processes by assisting the AP department
• Maintained records by imaging invoices, debits, and credits.
• Demonstrate high integrity, honesty and reliability to the owner, office manager and all departments

• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Streamlined check-in/out processes for improved efficiency and reduced wait times.
• Coordinated with housekeeping and maintenance teams to ensure timely room availability and high-quality standards.
• Collaborated with sales team to drive event bookings, enhancing overall revenue growth for the property.
• . Contributed towards achieving monthly revenue targets through upselling initiatives and diligent followups.
• Maintained high level of professionalism and discretion when dealing with guests.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
• Consistently keep a sales goal to increase the hotel revenue.
• Identified new sales opportunities through research and customers
• Provide and recommend luxury accomodations to guests and reach the goal of upgrade the services. (upsell)

• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Answered high volume of phone calls and email inquiries.
• Assist with car purchase though IAA and COPARTS
• Promote auto parts and car sales though Craiglist and Offer Up
• Use Google calendar, Outlook, Microsoft office 365 and Canvas
• Assist with purchase of vehicles and sales processing.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Showcase the dealership’s vehicles and explain their features and warranties to customers
• Answer customer questions about cars, financing and purchase process
• Negotiate car prices and trade-in values for customers’ vehicles
• Payment and invoice processing
• Handled sensitive information with discretion, maintaining confidentiality.
• Managed owner's calendars, scheduling meetings and appointments and coordinating travel arrangements.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Supported sales head in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Facilitated open lines of communication between management and staff, fostering a positive work environment.
• Contact past customers to ensure they are satisfied with their vehicles

• Enhanced team productivity by implementing efficient scheduling and task delegation practices.
• Oversaw daily operations of multiple cases simultaneously while maintaining high standards of service delivery across all client engagements.
• Maintained strict adherence to safety regulations, ensuring a safe working environment for all employees and patients at all times.
• Advocated for clients'' needs with healthcare providers and insurance companies to ensure appropriate services were authorized and accessible.
• Fostered positive relationships with patient's families
• Evaluated caregiver competency through regular observation visits on-site at patients'' homes.
• Collaborated with multidisciplinary teams to develop comprehensive care strategies for patients with complex needs.
• Coordinate aides schedules on a weekly basis.

RESIGNED FROM POSSITION DUE TO HIGH RISK PREGNANCY

• Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
• Facilitated open lines of communication between staff members and upper management through regular meetings, one-on-one discussions, and anonymous suggestion boxes designed to encourage candid feedback.
• Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
• Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
• Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
• Improved employee retention rates by fostering a positive work environment and addressing staff concerns proactively.
• Maintained strict adherence to safety regulations, ensuring a safe working environment for all employees at all times.
• Assisted with training and development of team members.

MARKETING PROJECTS:

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
• Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
• Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
• Increased brand awareness by developing and implementing strategic marketing campaigns.
• Optimized website content for improved search engine rankings and increased web traffic.
• Conducted market research to identify trends, informing product development and positioning strategies.
• Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.