JOSELYNE PINO DIAZ
Austin,TX
Summary
Customer Account Executive for MHD Enterprises who was responsible for managing and controlling inventory and shipments, managing incoming requests from customers, generating reports on overall customer satisfaction. Previous Commercial Assistant at Tecnorep’s wholesale of Tourism whose job included E-commerce sales, quotes and booking. ESPOL graduate with a bachelor's degree in Commercial Engineering. Self-starter who is responsible and can work effectively in a group setting or on individual projects. Highly motivated to go above and beyond for my employer and community. Fast learner and adaptive employee that can effectively solve problems and overcome major challenges while working in a fast-paced, challenging, and diverse work environment. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receiving Associate
MHD Enterprises
12.2023 - Current
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Analyzed data to prepare reports and identify process improvements.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
IT Support Specialist
MHD Enterprises
09.2023 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Updated software to safeguard against security flaws.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Installed and configured operating systems and applications.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Managed backup and recovery of data assets to safeguard system availability.
Customer Account Executive
MHD Enterprises
12.2020 - 08.2023
- Utilized professional telephone skills and extensive knowledge of Tech industry to persuade customers to take advantage of company offerings.
- Evaluated customers' potential needs to make appropriate recommendations.
- Communicated with approximately 150 clients daily to understand needs and explain product value.
- Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
- Responsible for compiling and generating reports as they relate to customer service surveys
- Help locate dealers/vendors for purchasing products at the right prices.
Commercial Assistant
Tecnorep’s Wholesale of Tourism
08.2018 - 11.2019
- E-commerce sales, quotes and booking.
- Supported sales representatives by preparing accurate quotes, proposals, and presentations tailored to prospective clients'' needs.
- Maintained positive client relationships through regular communication and excellent customer service.
- Processed purchase orders promptly, ensuring accuracy in documentation and compliance with company policies.
- Maintained office supply inventory and ordered new supplies when needed.
- Created, edited and forwarded spreadsheets and documents.
- Collaborated with the marketing team to develop promotional materials for trade shows and events, generating increased brand awareness.
- Designed optimized filing system for office to maximize efficiency.
- Built relationships with clients to establish new contracts.
- Devised pricing methodologies and industry strategies through economic and business analysis.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Wrote reports, executive summaries and newsletters.
- Coordinated events and worked on ad hoc projects.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Service Associate
Southeastern Grocers
02.2018 - 05.2018
- Operated and managed ACM lanes according to company standards and policy
- Properly recorded sales through the scanning system, operated cashiering equipment accurately
- Maintained knowledge of front-end operations and troubleshoot problems with equipment.
Student Intern
Department of Fixed Assets - ESPOL
05.2016 - 10.2016
- Assigned warehouse number and location of the custodians for each matrix
- Calculated the depreciation and accumulated depreciation values of each Matrix
- Calculated book values and residual values of each matrix.
Education
Bachelor’s Degree - Business Administration
Escuela Superior Politécnica Del Litoral (ESPOL)
Guayaquil, Ecuador01.2018
Skills
- Empathy and patience
- Product and service knowledge
- Goals and performance
- Marketing initiatives
- Email campaigns
- Customer Service
- Decision-Making
- Relationship Building
- Customer Complaint Resolution
- Analytical problem solver
- Inventory Management
Certification
- Google AdWords By Next U (2020)
- Digital marketing Course by Next U (2020)
- Assistant in customs and International Trade (2020)
- Stock Exchange Operation and Stock Market (2018)
- Foreign Language Program by Benedict School (2017)
- Basic Tax Passport Program (2015)
- Mathematics Teaching Program, Academy of Exact Sciences (2011)
References
- Laurel Evarts, Office Manager, MHD Enterprises, (512) 662- 8902
- Mohamed Mouaci, IT Supervisor, MHD Enterprises, (737) 308- 3991
- Jahayra Ramon, Cloud Account Executive, Confluent, (737) 230- 8060
- Geraldine Garcia Jimenez, LCL Export Coodinator, ECU Worldwide, (908) 404- 5614
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Elementary
Timeline
Receiving Associate
MHD Enterprises
12.2023 - Current
IT Support Specialist
MHD Enterprises
09.2023 - Current
Customer Account Executive
MHD Enterprises
12.2020 - 08.2023
Commercial Assistant
Tecnorep’s Wholesale of Tourism
08.2018 - 11.2019
Service Associate
Southeastern Grocers
02.2018 - 05.2018
Student Intern
Department of Fixed Assets - ESPOL
05.2016 - 10.2016
Bachelor’s Degree - Business Administration
Escuela Superior Politécnica Del Litoral (ESPOL)