Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOSELYN L. DEAN

Dallas

Summary

Experienced with Salesforce platform management and CRM optimization. Utilizes comprehensive knowledge of system customization to enhance user experience and operational efficiency. Strong understanding of process automation, data integrity, and user training techniques.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Remote Salesforce Administrator

Fiverr
01.2023 - Current
  • Coordinated analysis and alignment of stakeholder's requirements and facilitates requirements prioritization, ultimately advising business stakeholders on salesforce implementation options by collaborating with solution delivery teams (Developers, Architects, Project Managers, and Quality Assurance).
  • Proposed solution options to business colleagues and make decisions around user management.
  • Outstanding oral and written communication skills, including concise and relevant system documentation.
  • Worked closely with operational processes team of the business, that lead to a better understanding of business requirements for Salesforce CRM platform.
  • Fostered a strong commitment to achieving goals in a manner that provides quality experiences to all stakeholders.
  • Collaborated with other Salesforce partners (marketing, pricing, etc.) that support the sales processes within the CRM tool to share best practices which increased productivity.
  • Customer lifecycle analysis, and multichannel response to CRM programs.

Remote Salesforce Administrator

State Farm
03.2022 - 11.2022
  • Creation of time-saving automated email templates and document generation tools.
  • Decision making through the development of advanced analytics capabilities using native reporting tools in Salesforce.
  • Streamlined communication channels with seamless integration of third-party applications into the Salesforce ecosystem.
  • Implemented effective backup strategies to ensure data protection in case of unforeseen disasters or failures.
  • Training materials and conducting personalized training sessions for end-users.
  • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
  • Set up and controlled user access levels across databases to protect important data.
  • Adhered to set schedules to test databases for flaws and reduce downtime.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Administrative Assistant

Liberty Mutual
01.2021 - 01.2022
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Developed strategies to streamline and improve office procedures.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

IT Project Coordinator

Amerisource Bergen Drug Corporation
02.2012 - 05.2016
  • Managed project communication with clients, business units, internal team members and stakeholders.
  • SME for new ITIL Service Transition to Service Now Catalog (Connect Now).
  • Knowledge of Salesforce, MS Excel, MS Outlook, MS Visio, MS Project, & Clarity.
  • Monitored the performance of project team members, while providing and documenting performance.
  • Worked with cross functional teams (SQL, Oracle, Web Ops, and Offshore) across multiple business units.
  • Coordinated to ensure deliverables were integrated, tested, and implemented on time and within budget.
  • Proactively managed project risks by developing mitigation strategies while communicating to stakeholders.
  • Knowledge of Data Warehouse Solutions and PMO methodologies and practices.


Education

BBA - Marketing

Northwood University
Cedar Hill
05-2006

Skills

  • Salesforce customization
  • User administration
  • Workflow management
  • Process automation
  • Salesforce configuration
  • Report building
  • Data migration
  • Salesforce analytics

Certification

Certified Salesforce Administrator

Certified Salesforce AI Associate

Certified Salesforce AI Specialist

Timeline

Remote Salesforce Administrator

Fiverr
01.2023 - Current

Remote Salesforce Administrator

State Farm
03.2022 - 11.2022

Administrative Assistant

Liberty Mutual
01.2021 - 01.2022

IT Project Coordinator

Amerisource Bergen Drug Corporation
02.2012 - 05.2016

BBA - Marketing

Northwood University

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JOSELYN L. DEAN