Joselyn Marcela Romero
Hyattsville,MD
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Immigration Legal Assistant
Sanabria & Associates, PLLC
Silver Spring, MD
11.2023 - Current
- Reviewed and prepared legal documents, such as motions, Employment Authorization Document applications, and asylum applications.
- Researched case law, statutes, regularly checked the EOIR portal, regulations, and other legal authorities to support assigned tasks.
- Maintained client confidentiality in all matters.
- Updated databases with new information received from attorneys or clients.
- Greeted clients upon arrival at the office and provided assistance as needed.
- Ensured that all paperwork was properly filed according to established procedures.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Booked travel arrangements for firm attorneys and support staff.
- Generated reports summarizing case progress for internal use.
- Processed incoming mail on a daily basis.
- Scanned physical documents into electronic format for storage in a secure database system.
- Analyzed data related to cases for use in research or litigation purposes.
- Provided administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents, and obtaining necessary signatures.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Answered phones promptly, while providing courteous customer service.
- Ordered materials needed by attorneys throughout the duration of a case.
Customer Service Representative
Sykes Call Center
San Salvador, El Salvador
07.2017 - 08.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Interpretation & Translation English - Spanish - Social Sciences
Universidad Evangelica De El Salvador
San Salvador, ES12-2016
High School Diploma -
Liceo Cristiano "Reverendo Juan Bueno"
El Salvador12.2010
Skills
- Multitasking and Prioritization
- Verbal and Written bilingual Communication (English and Spanish)
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Client Support
- Document Editing
- Writing and Editing
- Administrative Assistance
- Document Control Support
- MS Office proficient
- Appointment Scheduling
- Client Interviewing
- Document Preparation
- Case Management
Timeline
Immigration Legal Assistant
Sanabria & Associates, PLLC
11.2023 - Current
Customer Service Representative
Sykes Call Center
07.2017 - 08.2022
Interpretation & Translation English - Spanish - Social Sciences
Universidad Evangelica De El Salvador
High School Diploma -
Liceo Cristiano "Reverendo Juan Bueno"
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