Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Joselynn Ahlmann

DeKalb,IL

Summary

Dynamic and results-driven professional with extensive experience at Texas Roadhouse, excelling in regulatory compliance and employee training. Proven track record in enhancing customer satisfaction and fostering team collaboration. Adept at conflict resolution and performance management, consistently driving improvements in service quality and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Key Hourly Manager & Admin

Texas Roadhouse
DeKalb, IL
06.2022 - Current
  • Ensured compliance with regulatory requirements and industry standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided leadership during times of organizational change or crisis situations.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Directed recruitment, hiring, and training of new staff members.
  • Provided customer service to ensure customer satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.

Togo Host and Server

Texas Roadhouse
DeKalb, IL
03.2021 - Current
  • Processed payments from customers using a POS system.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Provided excellent customer service by anticipating customer needs.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Cashier and Stocker

Old Navy
Geneva, 60134
06.2020 - 02.2021
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Arranged merchandise in an attractive manner to promote sales.

Food Service Worker

Screamers Ice Cream
Shabbona, 60550
06.2018 - 06.2020
  • Completed day-to-day duties accurately and efficiently
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Indian Creek High School
Shabbona, IL
05-2022

Skills

  • Regulatory compliance
  • Employee training
  • Customer service
  • Team building
  • Conflict resolution
  • Performance management
  • Time management
  • Employee onboarding
  • Coaching and mentoring

Certification

  • Food Handlers
  • Manager Food Handlers
  • Allergen Food Handlers
  • Liquor Handlers

References

References available upon request.

Timeline

Key Hourly Manager & Admin

Texas Roadhouse
06.2022 - Current

Togo Host and Server

Texas Roadhouse
03.2021 - Current

Cashier and Stocker

Old Navy
06.2020 - 02.2021

Food Service Worker

Screamers Ice Cream
06.2018 - 06.2020

High School Diploma -

Indian Creek High School

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