Joselynn Cervantes
Rogers,AR
Summary
High-performing customer experience agent with a passion for excellence. 4+ years of experience in customer service which has impacted positive organizational outcomes through analytical problem-solving, excellent customer relations aptitude, and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact the success of the company. Passionate about promoting lasting customer satisfaction by providing quality service and unparalleled support.
Overview
4
4
years of professional experience
Work History
Customer Experience Support
JB Hunt Transport
05.2023 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Acted as first point of contact and set appointments for prospective clients.
- Assessed customer needs and responded to customer emails and calls.
Background Verification Coordinator
JB Hunt Transport
04.2022 - 05.2022
- Obtained background check data on characters, financial statuses and personal histories.
- Reviewed and analyzed detailed records.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Assistant Manager
Claire's Boutique
10.2019 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Store Manager
Lids Hat World
05.2021 - 05.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Rogers High School
Rogers, AR05.2020
Skills
- Data Entry
- Adaptability
- Task Delegation
- Strategic Outlook
- Account Management
- Product and Service Knowledge
HARD SKILLS
- Ambition
- Leadership
- Self-Directed
- Exceptional Communicator
- Analytical and Critical Thinking
- Customer Relationship Management
SOFT SKILLS
Languages
Spanish
Timeline
Customer Experience Support
JB Hunt Transport
05.2023 - Current
Background Verification Coordinator
JB Hunt Transport
04.2022 - 05.2022
Assistant Store Manager
Lids Hat World
05.2021 - 05.2022
Assistant Manager
Claire's Boutique
10.2019 - 10.2022
High School Diploma -
Rogers High School