Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joselynn Edwards

Jacksonville

Summary

Detail-oriented administrative professional with superb people-skills. Excellent public relations and customer service experience. Business-savvy with sound decision-making skills.

Overview

9
9
years of professional experience

Work History

Executive Assistant

Simdough White LLC
04.2022 - Current
  • Coordinated executive schedules, optimizing time management for improved productivity.
  • Developed and maintained filing systems, ensuring accessibility and organization of critical documents.
  • Streamlined communication between departments, enhancing collaboration and information flow.
  • Managed travel arrangements, negotiating rates to secure cost-effective options for executives.
  • Prioritizing and answering of emails and phone calls
  • Creating, managing and updating spreadsheets

Agent, Tier 2

Freedom Mortgage Corporation
05.2021 - 02.2023
  • Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
  • Developed and implemented efficient processes for handling claims, improving workflow and reducing processing time.
  • Resolved homeowner account inquiries
  • Analyzed customer feedback to identify trends, driving improvements in service delivery and client engagement strategies.
  • Maintained management's customer service satisfactory expectations

Fabric Cutter

Sunesta
02.2022 - 05.2022
  • Measured fabrics
  • Welded fabrics together
  • Welded zippers on to fabric
  • Created pockets and patches
  • Maintained a clean work space

Medical Administrative Assistant

MedX
11.2020 - 04.2021
  • Patient registration for Covid testing
  • Scheduled and managed patient appointments
  • Assisted in minor medical procedures
  • Updated patient care plans

Customer Service Rep/Sales Agent

Williams-Sonoma, Inc.
02.2020 - 11.2020
  • Managed customer accounts
  • Conducted customer service surveys
  • Handled reservations
  • Resolved customer issues
  • Worked in the inbound call center
  • Assisted customers via live chat
  • Collected and documented orders
  • Responded to inquiries and issues
  • Responsible for troubleshooting applications
  • Processed loans
  • Booked appointments for clients

Customer Service Associate

Walgreens
02.2018 - 10.2019
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money and audit money drawers.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.

Sales Associate

Famous Footwear
07.2017 - 02.2018
  • Worked in sales, selling shoes, accessories and seasonal items.
  • Greeted guest and customer
  • Offered knowledge about company products
  • Communicated with guests and customers over the phone
  • Maintained customer contact information
  • Received and filed online orders
  • Completed in-store purchases and returns
  • Signed up guests and customers for Rewards program
  • Replenished merchandise
  • Maintained store aesthetics

Cashier

McDonalds
03.2017 - 10.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Maintain cage security according to rules.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.

Education

Associate - Medical Assisting

Independence University
Salt Lake City, UT
10.2025

High School Diploma -

Terry Parker
Jacksonville, FL
05-2017

Skills

  • Conflict Resolution skills (4 years)
  • Attention to detail (4 years)
  • Active Listening (4 years)
  • Computers and Electronics (4 years)
  • Reading Comprehension
  • Social Perceptiveness
  • Judgment and Decision Making
  • Time Management
  • Active Learning
  • Typing (5 years)
  • Computer literacy
  • Mac OS
  • IOS
  • Microsoft Windows (6 years)
  • Operating Systems
  • Troubleshooting
  • Customer and Personal Service (5 years)
  • Live chat
  • Computer Networking
  • Help Desk
  • Patient Care
  • Android
  • Network Support
  • Active Directory
  • Remote Access Software
  • Technical Support

Timeline

Executive Assistant

Simdough White LLC
04.2022 - Current

Fabric Cutter

Sunesta
02.2022 - 05.2022

Agent, Tier 2

Freedom Mortgage Corporation
05.2021 - 02.2023

Medical Administrative Assistant

MedX
11.2020 - 04.2021

Customer Service Rep/Sales Agent

Williams-Sonoma, Inc.
02.2020 - 11.2020

Customer Service Associate

Walgreens
02.2018 - 10.2019

Sales Associate

Famous Footwear
07.2017 - 02.2018

Cashier

McDonalds
03.2017 - 10.2017

Associate - Medical Assisting

Independence University

High School Diploma -

Terry Parker

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