Joselynn Ramirez Carranza

• Demonstrate high-level customer service and communication skills while managing patient access services in a busy healthcare environment.

• Answer incoming phone inquiries from patients regarding their healthcare needs and when appropriate send messages to clinical team.

• Schedule Appointments For Specialty Services

• Identify self-pay patients to refer and/or schedule for financial assistance programs.

• Verify patient insurance coverage before scheduling appointments.

• Scheduled procedure and surgeries in hospital or outpatient surgical facility.

• Provided excellent customer service by responding promptly and accurately to patient inquiries regarding procedures and appointments.

• Developed strong relationships with surgeons and office staff to facilitate an efficient workflow

• Educated patient in person or by telephone on pre and post-operative care instructions.

• Assisted in coordinating post-surgical follow-up visits with patients.

• Responded promptly to phone inquiries from patients, providing information in a courteous manner.

• Assisted in scheduling surgeries and in office procedures.

• Served as point of contact between hospital administration and surgeons for scheduling purposes.

• Managed scheduling of appointments, coordinating with physicians and other healthcare providers.

• Performed data entry tasks related to patient demographics, insurance information, payments.

• Assisted with patient check-in, registration and insurance verification at front desk.

• Educated clients on available community resources and how to access them effectively.

• Assisted clients with applications for basic needs such as housing, food, clothing, transportation, employment assistance and medical care.

• Reviewed and processed applications for rent and utility assistance keeping accurate documentation.

• Proficiently answered multiple phone lines and routed calls accordingly.

• Greeted and registered patients, verified insurance information and collected co-payments.

• Performed data entry tasks for patient information and assisted with medical records request.

• Provided excellent customer service to patients in a courteous and professional manner.

• Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.

• Scheduled appointments and assisted with referrals.

• Verified patient information to ensure accuracy prior to appointment check-in.

• Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.

• Front desk operations such as answering phones, scheduling appointments, verifying insurance coverage, and collecting payments from patients.

• Performed lensometry and refraction tests to determine prescription strengths for eyeglasses.

• Assisted customers in selecting fashionable frames that complemented their facial features.

• Utilized problem-solving abilities to resolve customer complaints or concerns quickly.