Joselynn Zavala
Human Resource Administration Assistant
Pasco,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Human Resources position. Ready to help the Apollo team achieve company goals.
Overview
11
11
years of professional experience
Work History
Shift Lead
New Beginnings Thrift Store
Richland, WA
10.2023 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Completed store opening and closing procedures and balanced tills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Assisted with day-to-day operations of business management.
Card Dealer
Crazy Moose Casino
Pasco, WA
01.2014 - 02.2021
- Maintained a professional gaming atmosphere for players, ensuring all rules were followed.
- Provided prompt, accurate and courteous service to players.
- Made accurate and clear chip and cash transactions.
- Supported a diverse clientele by effectively communicating across language barriers when necessary.
- Proactively identified potential security risks during gameplay, reporting suspicious activity promptly to management.
- Assisted new players with learning game rules and strategies, enhancing their overall experience.
Education
Bachelor of Science - Psychology
Washington State University
Pullman, WA 05.2001 -
Skills
Excellent organizational skills and attention to detail
Ability to operate general office equipment, including Microsoft Office Suite
Excellent written and verbal communication skills
Ability to maintain confidential information
Timeline
Shift Lead
New Beginnings Thrift Store
10.2023 - Current
Card Dealer
Crazy Moose Casino
01.2014 - 02.2021
Bachelor of Science - Psychology
Washington State University
05.2001 -