Summary
Work History
Education
Skills
Languages
Timeline
Generic

JOSE .M. MADRIGAL

San luis

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Outbound Sales Call Center Agent

Act
02 2026 - Current
  • Developed and implemented strategies to increase customer retention and sales.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Identified new opportunities for upselling by staying informed of the latest industry trends and product offerings.

Store Manager

BMR wireless
02 2012 - 02 2016
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Sales Manager

MetroPCS Corporate Store
02 2008 - 02 2012
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Business Owner

Madmunchieslv
02 2018 - 02 2023
  • Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
  • Managed payroll, daily deposits, and cost controls.

Education

High School Diploma - Human Relations

Pacific highschool
04.2007

Skills

  • Outbound Sales
  • Customer acquisition strategies
  • Appointment Scheduling
  • PPE Compliance
  • Attention to Detail

Languages

Spanish
Full Professional

Timeline

Outbound Sales Call Center Agent

Act
02 2026 - Current

Store Manager

BMR wireless
02 2012 - 02 2016

Sales Manager

MetroPCS Corporate Store
02 2008 - 02 2012

Business Owner

Madmunchieslv
02 2018 - 02 2023

High School Diploma - Human Relations

Pacific highschool

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