Jose M Maldonado
Surplus Supplies
Mesquite,TX
16
years of professional experience
Dynamic retail professional with a strong focus on employee training and mentorship. Skilled in developing operational procedures that drive team productivity and elevate customer satisfaction, ensuring a seamless store experience.
Work History
Retail Business Owner
15 Years 9 Months- Developed and implemented strategies to optimize inventory management and reduce excess stock.
- Facilitated training and mentorship programs for staff on customer service best practices and operational procedures.
- Evaluated sales trends to optimize merchandising strategies and improve product placement.
- Oversaw daily operations, ensuring efficient store functionality and exceptional customer experiences.
- Established vendor relationships to negotiate favorable terms and improve supply chain efficiency.
- Implemented cost-saving measures that enhanced profitability through strategic resource allocation.
- Conducted market research to identify emerging trends, guiding product selection and promotions.
- Led community engagement initiatives, enhancing brand visibility and fostering customer loyalty.
- Developed strong relationships with vendors, negotiating favorable terms for product purchases and deliveries.
- Maintained a visually appealing store layout that encouraged browsing and increased the average transaction value.
- Conducted regular competitor analysis to stay informed of industry trends, allowing for agile adjustments in pricing strategies or product offerings when necessary.
- Analyzed sales data to identify trends, adjust inventory levels, and plan future merchandising efforts accordingly.
- Increased customer satisfaction by implementing innovative sales strategies and providing exceptional service.
- Streamlined vendor communication processes leading to stronger partnerships resulting in improved product quality.
- Hired trained, and supervised a team of staff members to maintain a high standard of customer service and productivity.
- Trained and motivated employees to perform daily business functions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Resolved customer inquiries in both English and Spanish, enhancing communication and satisfaction.
- Assisted customers with product selection, providing tailored recommendations to improve user experience.
- Developed training materials for bilingual services, streamlining onboarding processes for future representatives.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Directed cross-functional teams to enhance operational efficiency and achieve business objectives.
- Developed and implemented strategic plans to improve overall productivity and workflow processes.
- Mentored staff through professional development initiatives, fostering skill growth and team cohesion.
- Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
- Led cross-functional teams to implement strategic initiatives that improved service delivery and customer satisfaction.
Education
GED
Skills
Store operations
Employee training
Sales strategy development
Business networking
Entrepreneurial leadership
Customer service
Attention to detail
Verbal and written communication
Team collaboration and leadership
Entrepreneurial personality
Staff management
Operations management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Business Owner
Surplus Supplies
09.2009 - 06.2025Read More
Brookhaven College
GED
Read More