Jose M. Pagan
Haines City,FL
Summary
Experienced with managing and enhancing security operations to ensure safe environment. Utilizes strategic planning and risk mitigation techniques to maintain high safety standards. Track record of effective leadership and crisis management, ensuring compliance and fostering secure atmosphere.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Security Director
Hilton Grand Vacations
10.2023 - Current
- Monitored key control access system to prevent unauthorized entry to building.
- Supplied security coverage by managing staff schedules to meet operational needs of facility.
- Contributed to the design of physical space layouts that deterred unauthorized access while still allowing efficient movement throughout the facility.
- Reduced incidents of theft and vandalism through proactive monitoring and surveillance techniques.
- Reviewed and analyzed safety and security programs and proposed revisions and innovations.
- Stayed up-to-date on industry best practices through ongoing professional development opportunities including seminars or conferences.
- Oversaw parking surveillance to support designated parking areas and minimize suspicious activity.
- Managed a team of security personnel, ensuring consistent adherence to policies and procedures.
- Conducted facility tours to showcase safety and security measures.
- Oversaw access control systems to monitor entry points effectively while maintaining a welcoming atmosphere for guests.
Security Manager
Hilton Grand Vacations Club
10.2019 - 05.2021
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Coordinated protective service operations with other emergency response agencies.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
Security Manager
Diamond Resorts
01.2019 - 10.2019
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Investigated incidents and wrote reports.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
Security Manager
Diamond Resorts
11.2017 - 01.2019
- Investigated incidents and wrote reports.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Coordinated with law enforcement and emergency responders during critical incidents, minimizing impact and ensuring swift resolution.
- Improved team response time to security incidents with rigorous training and simulation exercises.
Security Manager
Diamond Resorts
12.2016 - 11.2017
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Kept team compliant with security protocols and appearance standards.
- Established company-wide security best practices and protocols to mitigate risk of data breach.
- Monitored property and investigated areas of suspicion.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Recorded incident reports with detailed accounts of occurrences.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Monitored video surveillance feed and system alerts for suspicious activity.
Security Supervisor
Diamond Resorts
12.2015 - 12.2016
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Kept team compliant with security protocols and appearance standards.
Lead Security Officer
Diamond Resorts
08.2015 - 12.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Permitted entry with escort for approved persons into secure locations.
- Reported irregularities such as fire and safety hazards to maintenance.
Security Officer
Diamonds Resort
02.2015 - 08.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Education
High School Diploma -
Francisco Oller
05.1993
Skills
- Emergency Response and Management
- Microsoft Office
- Property Assessments
- Staff Leadership
- Risk Reduction
- Security Reporting
- Public Speaking
- Access Control
- CCTV Surveillance
- Active Shooter Training
- Patrol operations
- Incident investigation
- Access control
- Personnel management
Certification
AED CPR Certified
Osha 30 Certified
Crowd Management
2024, Aqua Sol, Manager of the year
I feel incredibly honor to have received this award.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Security Director
Hilton Grand Vacations
10.2023 - Current
Security Manager
Hilton Grand Vacations Club
10.2019 - 05.2021
Security Manager
Diamond Resorts
01.2019 - 10.2019
Security Manager
Diamond Resorts
11.2017 - 01.2019
Security Manager
Diamond Resorts
12.2016 - 11.2017
Security Supervisor
Diamond Resorts
12.2015 - 12.2016
Lead Security Officer
Diamond Resorts
08.2015 - 12.2015
Security Officer
Diamonds Resort
02.2015 - 08.2015
High School Diploma -
Francisco Oller
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