Jose M Villanueva
Wilmington,California
Summary
Organized Shipping Clerk offers 3-year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Hardworking Shipping Associate accustomed to lifting 50 pounds repetitively. Possesses basic math skills and punctual nature. Works well in team environments. Well-qualified Shipping & Receiving Clerk with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors. Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele. Business-minded Real Estate Agent bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Jose Manuel Villanueva Solano
01.2021 - Current
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed and updated databases to handle customer data.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Real Estate License -
NRE Schools
4401 Atlantic Ave #100, Long Beach, Ca 9080710.2023
High School Diploma -
Manual Arts Senior High School
Los Angeles, CA03.2021
Skills
- Attention to Detail
- Microsoft Office Suite
- Self-Motivated and Independent
- Invoice Reconciliation
- Shipping and Receiving
- Data Collection
- Appointment Scheduling
- Data Entry
- Call Management
- Documentation
- Microsoft Outlook
- Microsoft Excel
- Relationship Building and Management
- Financial Advising
- Business Development
- Creative Thinking
- Customer Service-Oriented
- Employee Motivation
- Money Handling
- Cash Handling
- Banking
- Team Collaboration
- Conflict Resolution
- Effective Communication
- Decision Making
- Active Listening
- Problem Solving
- Risk Management
- Customer Service Excellence
- Buyer Contracts
- Innovative Marketing Strategist
- Social Media Marketing
- Business Consultant
- Contract Negotiation
- Real Estate Development
- Client Needs Assessment
- Rental Management
- Client Management
- House Showings
- DRE NMLS License
- Negotiation
- Sales and Marketing
- Team leadership
- Currency risk management
- Time management
- Bilingual ( Spanish & English)
Certification
Real Estate License.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shipping and Receiving Clerk
Jose Manuel Villanueva Solano
01.2021 - Current
Real Estate License -
NRE Schools
High School Diploma -
Manual Arts Senior High School
Real Estate License.
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