Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jose Manuel Gonzalez

Panorama City,CA

Summary

Dynamic Shop Manager with a proven track record at Battery Systems, excelling in customer service and employee management. Enhanced inventory control and implemented cost-saving measures, boosting sales and maintaining profitability. A collaborative leader skilled in training management and decision-making, fostering a high-performing team dedicated to exceptional service and operational excellence.

Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and staff development.

Diligent [Desired Position] with background in managing shop operations and leading teams. Successfully maintained high standards of customer service and streamlined inventory processes. Demonstrated ability in team leadership and conflict resolution.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

25
25
years of professional experience

Work History

Shop Manager

Battery Systems
08.2017 - Current
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
  • Managed budgeting and financial planning, maintaining healthy cash flow.

Auto Mechanic/Shop Manager

USA Express Tire & Service
04.2000 - 09.2014
  • Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
  • Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
  • Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
  • Maintained vehicle records by recording service and repairs.
  • Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
  • Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
  • Built strong relationships with customers through clear communication of repair needs and expected completion times.
  • Protected company reputation by consistently following ethical practices when performing all job duties.
  • Ensured customer trust by transparently discussing potential complications that may arise during the course of repairs.
  • Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
  • Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
  • Followed operating instructions, troubleshot breakdowns and maintained supplies to keep shop equipment operating .
  • Exceeded quality standards by diligently inspecting completed repairs to ensure long-lasting results.
  • Assisted in increasing shop revenue with upselling recommended services based on vehicle condition or manufacturer guidelines.
  • Purchased parts and supplies to manage inventorying stock.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Retained accurate records of purchases, titles and sales.

Education

GED -

North Hollywood High School
North Hollywood, CA

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Task delegation
  • Store operations
  • Staff recruitment
  • Budget adherence
  • Tax and payroll
  • Recruitment and hiring
  • Budget leadership
  • Decision-making
  • Effective leader
  • Teamwork and collaboration
  • Training management

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.
  • Documented and resolved [Issue] which led to [Results].

Languages

English
Full Professional

Timeline

Shop Manager

Battery Systems
08.2017 - Current

Auto Mechanic/Shop Manager

USA Express Tire & Service
04.2000 - 09.2014

GED -

North Hollywood High School

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Jose Manuel Gonzalez