Jose Manuel Morales Arauz
Volcan, Tierras Altas,Panama
Summary
Dynamic payroll and customer service professional with a proven track record at Royal Caribbean International, enhancing payroll accuracy and efficiency. Skilled in payroll auditing and data management, I excel in decision-making and proactive problem-solving, driving operational improvements and fostering team development to elevate employee satisfaction and service quality.
Highly skilled payroll professional with comprehensive understanding of payroll systems and compliance regulations. Proven ability to streamline processes, ensure accuracy, and adapt to evolving needs. Strong focus on team collaboration and driving results through effective communication and problem-solving. Known for reliability and consistently delivering high-quality outcomes in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Crew Payroll Manager
Royal Caribbean International
12.2006 - Current
- Streamlined payroll processing procedures to enhance accuracy and efficiency in compensation disbursement.
- Managed payroll system integration, ensuring seamless data flow and compliance with regulatory standards.
- Led cross-departmental training sessions to improve understanding of payroll policies and systems among staff.
- Analyzed payroll discrepancies, implementing corrective measures to maintain data integrity and employee satisfaction.
- Established best practices for payroll audits, reducing error rates and enhancing overall departmental performance.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided supervision, training, coaching, mentoring, and appraisals to the 2nd Purser Payroll and Apprentice- Payroll
- Provided operational guidance and support to the Human Resources Team through synergetic communication of crew issues.
- Maintained a safe, secure, and heathy environment by enforcing organizational standards, procedures, and legal regulations. Effectively monitors and makes improvements to workplace safety within the division and throughout the ship.
Customer Service Manager
Dell Inc.
08.2002 - 08.2004
- Led customer service team to improve response times and enhance customer satisfaction.
- Developed training programs that increased staff efficiency and product knowledge.
- Analyzed customer feedback to identify trends and drive service improvements.
- Established best practices for conflict resolution, reducing escalations by improving frontline support skills.
- Created performance metrics that guided team evaluations and operational adjustments.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
No Degree - Psychology
Universidad De Panama
Chiriqui, Republica De PanamaNo Degree - Merchant Marine Operations
Instituto De Marina Mercante
Chiriqui, Republica De PanamaSkills
- Payroll processing
- Reviewing timesheets
- Payroll auditing
- Data management
- Internal controls
- Due diligence
- Attention to detail
- Customer service
- Willing to learn
- Decision-making
- Proactive and focused
- Regulatory compliance
Accomplishments
- Has successfully completed Inaugural Seasons with 3 different ships in our company, all of them the Largest Ship in world at the time.
- Closed 2 different classes of ships prior being sold to different companies, completing successfully handover period.
- Awarded Leader of the Month while onboard Wonder of the Seas (Largest ship in the world), while on Inaugural Season 2022
- Successfully completed several internal and external audits over 21 years of service.
- Supervised and lead to success staff members.
Certification
Operational Finance Certificate
Crowd Management Certificate - STCW
Crisis Management & Human Behavior Certificate - STCW
Proficiency in Survival Crafts & Fast Rescue Boats Certificate - STCW
Basic Safety Training - STCW
Personnel Nominated to Assist Passengers in Emergency Situations -STCW
Security Awareness Certificate - STCW
Multiple ALPS training on Leadership and Management
Multiple eCornell Management Training Courses
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Crew Payroll Manager
Royal Caribbean International
12.2006 - Current
Customer Service Manager
Dell Inc.
08.2002 - 08.2004
No Degree - Psychology
Universidad De Panama
No Degree - Merchant Marine Operations
Instituto De Marina Mercante