Jose Manuel Muñoz
Los Angeles,CA
Summary
Knowledgeable Automotive Technician offering 15+ years of troubleshooting and repair experience with advanced technical knowledge. Dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting and schematics to assess repair needs. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly to master new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service & Maintenance Technician
Caliber Fleet Solutions
Los Angeles, CA
02.2023 - Current
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs, gasket replacements, coolant flushes, and tune-ups.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Inspected vehicle engines and other components to identify potential issues.
- Operated a variety of shop equipment safely and efficiently.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Attended technical training courses when available to increase knowledge base.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Evaluated, repaired and aligned vehicle suspensions.
- Kept detailed records of repairs, labor involved and parts used.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Reviewed work orders and discussed with supervisors.
Mobile Auto Technician
Lyft
Los Angeles, CA
04.2022 - 02.2023
- Reviewed work orders to determine the nature of problems reported by customers before beginning repairs.
- Performed routine maintenance and repair services on vehicles, including oil changes, tire rotations, brake repairs, and engine tune-ups.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Completed necessary paperwork for each job accurately and efficiently according to company policy.
- Provided excellent customer service by addressing customer inquiries promptly and professionally.
- Adhered strictly to safety regulations while performing auto repairs or servicing vehicles.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Conducted test drives before and after repair services.
Service & Maintenance Technician, Level 3
Lyft
08.2020 - 04.2022
- Provide maintenance and repair to vehicles
- Create estimates for fleet and personal vehicles
- Discuss vehicle repair plans with customers
- Procure vehicle parts from vendors
- Perform leadership duties as Captain
- Assisted in training junior technicians
- Created detailed service reports for each job completed.
- Diagnosed problems through observation, testing procedures, or customer feedback.
- Disassembled defective units for replacement or repair of parts.
- Operated hand and power tools to complete repairs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Read and interpreted work orders to properly perform required maintenance services.
Automotive Technician
Penske Automotive, Los Angeles County Sheriff’s Fleet
09.2016 - 03.2019
- Independently inspect, evaluate, and repair patrol and maintenance vehicles
- Including suspension, brakes, steering, electrical, A/C, maintenance to engine, transmission, and differential systems
- Communicate with auto parts vendors
- Manage auto parts orders
- Maintain premises clean and orderly
- Stock warehouse
- Provide customer service to vehicle’s drivers.
Automotive Service Manager and Technician
Muñoz Tires & Alignment, Los Angeles, CA
02.2000 - 09.2016
- Worked independently
- Train entry-level technicians
- Offered full spectrum service from welcoming customers to delivering completed service
- Communicate with customers and vendors
- Performed sales daily, including tire, parts and aftermarket
- Prepare estimates, work orders, and customer invoices
- Order parts, materials, and equipment
- Diagnose and repair all suspension, steering and brake systems
- Develop and distribute advertising material.
Construction Apprentice
M Construction, Los Angeles, CA
01.1995 - 01.1000
- Apprentice in the construction field
- Interior and exterior painting exterior, including doors and windows
- Digging trenches, cement making, tile setter
- Construction site cleaning.
Education
Emergency Medical Technician (EMT) & Fire Technology -
El Camino Community College
01.2008
General Education -
LA Trade Tech College
High School Diploma -
Pius X High School
Skills
- Alignment: Perform alignments and related services, specifically, with Hunter equipment
- Light Line: Complete tune up, lube/oil changes, seals and gaskets, belts, hoses and wheel and tire service
- Under car: Complete Suspension and related components; Brake systems and related components
- Specialties: restoration of antique automobiles, suspension lift kits and lowering kits, alignments on stock or modified vehicles
- Power Tools: Pneumatic wrenches, lathes, grinding machines, flame-cutters, etc
- General: All American makes and models through Foreign
- 15 years of automotive experience
Certification
- 2008, Emergency Medical Technician (EMT) license
- 2007, Automotive Service Excellence (ASE) certifications, ASE certified in Brakes, ASE certified in Suspension & Steering (Recertification pending)
Goals
I have a wealth of experience in the vehicle servicing field, as a technician, in sales, and in customer service. I am looking for a new position in which I can utilize and expand on my customer service skills by providing a superior experience for the customer.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service & Maintenance Technician
Caliber Fleet Solutions
02.2023 - Current
Mobile Auto Technician
Lyft
04.2022 - 02.2023
Service & Maintenance Technician, Level 3
Lyft
08.2020 - 04.2022
Automotive Technician
Penske Automotive, Los Angeles County Sheriff’s Fleet
09.2016 - 03.2019
Automotive Service Manager and Technician
Muñoz Tires & Alignment, Los Angeles, CA
02.2000 - 09.2016
Construction Apprentice
M Construction, Los Angeles, CA
01.1995 - 01.1000
Emergency Medical Technician (EMT) & Fire Technology -
El Camino Community College
General Education -
LA Trade Tech College
High School Diploma -
Pius X High School