Jose Manuel Roldan -Denis
Antioch,CA
Summary
Seasoned Loss Prevention Manager with a proven track record at Macy's, adept in Security Systems Management and demonstrating exceptional leadership qualities. Spearheaded initiatives that significantly reduced inventory shrinkage, leveraging expertise in fraud investigations and CCTV monitoring. Excelled in fostering law enforcement collaborations and enhancing workplace safety, showcasing adaptability and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Loss Prevention Manager
Macy's
04.2018 - 03.2019
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
- Performed thorough cash audits and deposit investigations.
- Installed and maintained covert security equipment.
- Collaborated with law enforcement to report crime and suspicious activity.
- Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.
- Conducted daily store walk-throughs to identify potential security risks.
- Completed incident reports and activity logs for accurate, current records.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored store surveillance cameras to detect suspicious behavior.
Loss Prevention Manager
Sears
02.2014 - 04.2018
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
- Installed and maintained covert security equipment.
- Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.
- Conducted daily store walk-throughs to identify potential security risks.
- Monitored store surveillance cameras to detect suspicious behavior.
Skills
- Security Systems Management
- Workplace Safety
- Fraudulent activities investigations
- Staff Leadership
- Incident Reporting
- Loss prevention assessment programs
- Policy Enforcement
- Investigation techniques
- Compliance Monitoring
- Internal Auditing
- Vendor Relations
- Asset Protection
- CCTV Monitoring
- Law Enforcement Collaboration
- Teamwork and Collaboration
- Attention to Detail
- Excellent Communication
- Reliability
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Loss Prevention Manager
Macy's
04.2018 - 03.2019
Loss Prevention Manager
Sears
02.2014 - 04.2018