Jose Manuel Romero

• Developed and implemented social services programs to meet the needs of clients.
• Monitored client progress and outcomes, providing guidance and support as needed.
• Collaborated with other service providers to ensure delivery of comprehensive care.
• Conducted individual assessments to identify client needs and develop appropriate interventions.
• Coordinated community resources for individuals in need of assistance or support.
• Identified gaps in existing services and worked with stakeholders to develop new solutions.
• Advocated on behalf of clients at various levels within government agencies or other organizations when necessary.

Worked independently and as part of a team to achieve [objective].

• Graded assignments and offered constructive feedback to help students focus on areas in need of improvement.
• Applied knowledge of wide range of instructional and immersive strategies to develop student interest in topics.
• Tutored students in course material to improve comprehension.
• Set up and assisted with audiovisual equipment operation.
• Graded exams, assignments and essays and recorded grades.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Demonstrated leadership by making improvements to work processes and helping to train others.

• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Managed customer complaints and rectified issues to complete satisfaction.
• Delivered friendly and knowledgeable support to current and prospective customers.
• Welcomed large volume of guests and improved overall customer service.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Created executive analysis reports highlighting business issues, potential risks and profit opportunities.Developed and implemented efficient accounting, financial and operational systems.Negotiated and reviewed business contracts and financial models with profitability and financial success in mind.Assisted senior-level credit officers with complex loan applications. Adhered to all federal and state compliance guidelines of the bankruptcy law.

• Worked collaboratively with other internal teams to understand and support collective initiatives.
• Delivered on assigned program objectives, meeting budget, scope and quality.
• Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
• Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program support, funding and overall direction.

• Secured payments by following up with customers which disregarded promise to pay.
• Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
• Met demands of busy collections group by performing high volume of daily calls.
• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
• Arranged for debt repayment or established repayment schedules based on customers' financial situations.
• Developed collection methods to achieve or exceed company financial goals.