Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Josemaria Gonzalez-Vigil R.

Miami,FL

Summary

Accomplished F&B Manager with a proven track record enhancing customer satisfaction and loyalty through innovative menu development and service excellence. Expert in labor management and ServSafe Food Manager certified, excel in team leadership and problem-solving, consistently exceeding revenue targets by optimizing operational efficiencies. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

5
5
years of professional experience
1
1
Certification

Work History

F&B Manager

The Betsy Hotel
11.2023 - 04.2024
  • Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
  • Boosted customer satisfaction by implementing new menu items and service improvements.
  • Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Coordinated with catering staff to deliver food services for special events and functions.

Manager

Fleming's Prime Steakhouse & Wine Bar
05.2023 - 11.2023
  • Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
  • Increased revenue with targeted promotions, special events, and upselling techniques.
  • Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
  • Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.

F&B Manager

The Betsy Hotel
03.2022 - 03.2023
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Maintained highest standards for beverage quality and service.
  • Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.

F&B Manager

Grove Bay Hospitality Group
04.2019 - 05.2020
  • Championed sustainability efforts within the F&B department by sourcing eco-friendly products where possible.
  • Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
  • Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
  • Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
  • Streamlined operations by optimizing inventory management and reducing food waste.
  • Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.

Education

Associate of Arts - Hotel Management

Le Cordon Bleu College of Culinary Art - Lima,Peru
Av. Vasco Nunez De Balboa 530, Miraflores 15074
12.2004

Skills

  • Scheduling Staff
  • ServSafe Food Manager
  • POS Terminal Operation
  • Wine pairing
  • Customer Service
  • Labor Management
  • Problem-Solving
  • Reliable and Responsible
  • Critical Thinking
  • Team Leadership
  • Coaching and Mentoring

Certification

National Registry of Food Safety Professionals

CERTIFIED FOOD SAFETY MANAGER

Certificate No: 21883340

Issue Date: October 21, 2022

Expiration Date: October 21, 2027

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary

Timeline

F&B Manager

The Betsy Hotel
11.2023 - 04.2024

Manager

Fleming's Prime Steakhouse & Wine Bar
05.2023 - 11.2023

F&B Manager

The Betsy Hotel
03.2022 - 03.2023

F&B Manager

Grove Bay Hospitality Group
04.2019 - 05.2020

Associate of Arts - Hotel Management

Le Cordon Bleu College of Culinary Art - Lima,Peru

Similar Profiles

CREATE PROFILE
Josemaria Gonzalez-Vigil R.