JOSEMARIA GONZALEZ-VIGIL R.
Miami,FL
Summary
Resourceful F&B Manager skilled in overseeing daily restaurant and bar operations, including staff development, budgeting, and inventory control. Adept at building strong relationships with vendors, customers, and team members. Known for improving customer satisfaction through effective leadership and problem-solving abilities. Demonstrated success in enhancing operational efficiency through process streamlining and strategic planning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
F&B Manager
The Betsy Hotel
Miami Beach, FL
11.2023 - 04.2024
- Provided exceptional customer service by addressing complaints in a compassionate manner and achieving positive outcomes.
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Managed and coordinated all event planning activities such as menu design, staffing arrangements, setup, and teardown to ensure flawless execution.
- Enhanced team performance through effective staff training and development programs.
- Managed staff schedules and maintained adequate coverage for all shifts.
Manager
Fleming's Prime Steakhouse & Wine Bar
Miami, FL
05.2023 - 11.2023
- Managed work zones and ensured efficient execution of opening and closing duties.
- Achieved various objectives in allotted time frames.
- Led a team of employees, fostering a culture of productivity and engagement in the workplace.
- Ensured the safety of all personnel by maintaining a professional and well-organized environment.
F&B Manager
The Betsy Hotel
Miami Beach, FL
03.2022 - 03.2023
- Enhanced customer satisfaction through the implementation of new menu offerings and service upgrades.
- Maximized customer satisfaction by delivering quick resolutions and proper guidance for challenging issues.
- Motivated staff to perform at peak efficiency and quality.
F&B Manager
Grove Bay Hospitality Group
Miami, FL
04.2019 - 05.2020
- Championed sustainability efforts within the F&B department by sourcing eco-friendly products, where possible.
- Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preference
- Streamlined operations by optimizing inventory management and reducing food waste.
- Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
Server
Wolfgang's Steakhouse
Miami, FL
01.2018 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Bocce Bar
Miami, FL
12.2014 - 12.2017
- Provided prompt and attentive service, catering to customer needs.
- Assisted in training new servers.
Server / Host / Shift Supervisor
De Luca Food & Wine
Miami Beach, FL
07.2010 - 11.2014
- Ensured swift resolution of customer complaints or concerns while maintaining professional demeanor, resulting in improved customer satisfaction.
Education
Associate in Hospitality: Hotel Management -
Le Cordon Bleu College of Culinary Arts - Peru
Miraflores12.2004
Skills
- Performance Improvement
- Staff Supervision
- Managing Reservations and Large Parties
- Scheduling Staff
- Team Leadership
- Workflow Planning
- Critical Thinking
- Customer Service
- Coaching and Mentoring
Certification
Certified Food Safety Manager, National Registry of Food Safety Professionals, 21883340, 10/21/22, 10/21/27
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
- Italian, Limited Working
Affiliations
- DIY projects.
- Soccer.
- Meditation.
References
References available upon request.
Timeline
F&B Manager
The Betsy Hotel
11.2023 - 04.2024
Manager
Fleming's Prime Steakhouse & Wine Bar
05.2023 - 11.2023
F&B Manager
The Betsy Hotel
03.2022 - 03.2023
F&B Manager
Grove Bay Hospitality Group
04.2019 - 05.2020
Server
Wolfgang's Steakhouse
01.2018 - 04.2019
Server
Bocce Bar
12.2014 - 12.2017
Server / Host / Shift Supervisor
De Luca Food & Wine
07.2010 - 11.2014
Associate in Hospitality: Hotel Management -
Le Cordon Bleu College of Culinary Arts - Peru
Similar Profiles
Josemaria Gonzalez-Vigil R.Josemaria Gonzalez-Vigil R.
F&B Manager at The Betsy HotelF&B Manager at The Betsy Hotel
Paola CarvajalinoPaola Carvajalino
Housekeeper at Betsy HotelHousekeeper at Betsy Hotel
SANABEL MAHMOUDSANABEL MAHMOUD
Server at LT Steak & Seafood, The Betsy HotelServer at LT Steak & Seafood, The Betsy Hotel
Efrainny Rodriguez ConcepcionEfrainny Rodriguez Concepcion
Front Desk at Chesterfield hotelFront Desk at Chesterfield hotel
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center