Jose Miguel Gonzalez
Anaheim,CA
Summary
Detail-oriented professional with extensive experience in project management and team collaboration. Skilled in overseeing IT projects from conception to completion, ensuring timely delivery and alignment with business objectives. Committed to enhancing service quality through data analysis and customer feedback.
Overview
4
4
years of professional experience
Work History
Service Desk Technician
Northgate Gonzlez Markets
Anaheim, California
08.2022 - Current
- Delivered technical support for hardware and software issues at Northgate Gonzalez Markets.
- Coordinated timely repairs and updates on technology systems with vendors to minimize downtime.
- Managed inventory of IT equipment to maintain availability of essential supplies for operations.
- Facilitated knowledge transfer sessions with technicians to enhance problem-solving practices.
- Coordinated with vendors for procurement of IT equipment according to company standards.
- Coordinated cross-functional teams to ensure timely project delivery.
- Led project planning meetings to define scope and objectives.
- Developed project documentation, including plans and reports.
- Oversaw budget management for multiple concurrent projects.
- Collaborated closely with other departments in order to ensure timely resolution of any conflicts or problems encountered during the course of the project.
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Analyzed customer feedback regarding product and service quality in order to make necessary improvements.
- Maintained up-to-date knowledge of industry best practices related to IT Project Management.
Education
Master of Science - Management And Leadership
Pepperdine University
Malibu, CA12-2026
Bachelor of Science - Business Administration
Chapman University
Orange, CA05-2025
Skills
- IT troubleshooting
- User support
- Asset management
- Data analysis
- Project management
- Project scheduling
- Budget tracking
- Stakeholder management
- Risk management
- Project development
- Team collaboration
- Problem resolution
- Client relations
Timeline
Service Desk Technician
Northgate Gonzlez Markets
08.2022 - Current
Master of Science - Management And Leadership
Pepperdine University
Bachelor of Science - Business Administration
Chapman University