Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Jose Miguel Valle

Elgin,IL

Summary

Dynamic professional with strong communication, leadership, and organizational skills. Expertise in team scheduling and proficiency in GotSport. Focused on enhancing team performance through strategic planning and effective coordination. Holds a degree in Sport Management and seeks to advance in management roles. Hard working individual who has kept two full time jobs for the past 6 years.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Soccer Coach

Sockers FC Chicago
04.2019 - Current
  • Communicated with coaches to establish the venue and timing for scheduled matches.
  • Collaborated with the park district to reserve fields, and verify availability.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Creating Excel documents with a game schedule for referee assignors.
  • Upload tournament registration and waivers for each individual player.
  • Monitored individual player progress and provided feedback on development goals.
  • Prepared the team to compete in tournaments and other special events, including the tournament agenda for parents.
  • Ensured safety protocols were followed during all practices and competitions.
  • Participate in meet-and-greet meetings with other coaching staff to present to new parents and players of the club.
  • Enforced rules of conduct amongst team members in order to maintain a professional environment.
  • Properly set up field space for an adequate number of players, with the proper amount of space.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.

Credit Card Collector/ Assistant Team Lead

JP Morgan Chase Bank
08.2019 - Current
  • Secured top position in scorecard ranking among over 700 collection specialists worldwide for consecutive months
  • Secured numerous 10/10 customer satisfaction surveys, positioning as top performer in office
  • Mentor new specialists while instructing best practices for delivering exceptional customer service.
  • Act as initial point of contact for customer inquiries, offering in-depth insights on services tailored to customer difficulties and requests.
  • Thriving in fast-paced, dynamic work environment while executing multiple tasks and navigating systems concurrently.
  • Facilitated meetings with up to 30 specialists, focusing on collection strategies
  • Adhering to policy and procedure, ensuring compliance with state and regulatory standards on every call.
  • Achieving strong scorecards in a high-performance metrics-driven environment
  • Develop repayment liquidation strategies for debt repayment plan
  • Utilize Microsoft Excel to monitor collection activity and amounts on every call

Education

Bachelor of Science - Sport Management

North Park University
Chicago Illinois
05-2017

Skills

  • Leadership skills
  • Work ethic
  • Open-mindedness
  • Excel proficiency
  • Agile learning
  • Team collaboration
  • Attention to detail
  • Following directions
  • Scheduling expertise
  • Feedback exchange

Languages

Spanish
Full Professional

Accomplishments

  • All Academic award for GPA honors while a student athlete
  • Customer service perfect 10/10 hundreds of surveys received
  • Perfect compliance award for several months
  • Numerous perfect scorecards achieved on a monthly basis

Certification

  • SafeSport Certified
  • Grass Roots Certifications

Timeline

Credit Card Collector/ Assistant Team Lead

JP Morgan Chase Bank
08.2019 - Current

Soccer Coach

Sockers FC Chicago
04.2019 - Current

Bachelor of Science - Sport Management

North Park University

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