Jose Miguel Vasquez Flores
Woodbridge,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Truck Driver
JM Express LLC
Thomasville, NC
05.2023 - 02.2024
- Responsible for making furniture deliveries In charge of assembling furniture if required Responsible for conducting pre trip inspections and end of day.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Verified load against shipping papers to ensure accuracy of shipment.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Reported all accidents or violations to management immediately upon occurrence.
Truck Dispatcher
Metropolitan Warehouse and Delivery
Greensboro, NC
03.2021 - 04.2023
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Monitored driver performance and provided feedback on areas for improvement.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Assigned loads to drivers based on customer requirements and availability.
- Resolved any issues or problems that arose during transport operations.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Created daily reports detailing truck movements, delays, accidents or other incidents.
Customer Care Representative
Telus International
Out Of State
09.2016 - 03.2021
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Identified opportunities to upsell additional services when appropriate.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Ramp Agent
United Airlines
Chicago, IL
09.2015 - 02.2016
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
Ramp Operations Manager
Air Wisconsin Airlines Corporation
Herndon, VA
08.2013 - 10.2014
- Managed daily operations of the ramp, including scheduling personnel and coordinating aircraft movement.
- Organized and coordinated resources to ensure efficient utilization of staff and equipment.
- Developed staffing plans to meet operational needs while maintaining cost effectiveness.
- Trained employees on safety procedures, customer service protocols, and other duties related to ramp operations.
- Ensured compliance with FAA regulations regarding ground handling activities.
- Monitored employee performance and provided feedback for improvement when necessary.
- Conducted regular inspections of the ramp area to identify potential safety hazards or operational issues.
- Maintained accurate records of aircraft arrivals and departures, load factors, fuel consumption.
- Collaborated with flight crews and other departments to ensure smooth operation of flights.
- Supervised the loading, unloading of cargo, baggage onto, off aircraft safely and efficiently.
- Coordinated with vendors for materials needed for ramp operations.
- Reviewed inventory levels of supplies used in daily operations such as fuel, de-icing fluids.
Ramp Supervisor
Air Wisconsin Airlines Corporation
Herndon, VA
10.2011 - 08.2013
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Coordinated with other departments to resolve operational issues related to aircraft services or customer requests.
- Assigned tasks to ground personnel based on workloads, skillsets, and availability.
- Managed shift schedules for ramp staff members including breaks and meal times.
- Conducted regular safety inspections of equipment used by ground crew such as tugs and belt loaders.
- Developed strategies for improving efficiency within the ramp team while maintaining high levels of service quality.
- Maintained communication with pilots regarding flight delays or changes in arrival times.
- Investigated any incidents involving damage to aircraft or property during loading and unloading activities.
- Ensured that all necessary paperwork was completed accurately prior to flight departures.
- Reviewed performance reports from previous shifts in order to identify areas where improvements could be made.
Ramp Agent
Air Wisconsin Airlines Corporation
Herndon, VA
06.2008 - 10.2011
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Education
High School Diploma -
Potomac High School
Dumfries, VA06-2008
Skills
- Freight Unloading And Loading
- Pre- And Post-Trip Inspections
- Picking Up Deliveries
- Completing Inspections
- Loading And Unloading Coordination
- Pickups And Drop Offs
- Load Documentation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Truck Driver
JM Express LLC
05.2023 - 02.2024
Truck Dispatcher
Metropolitan Warehouse and Delivery
03.2021 - 04.2023
Customer Care Representative
Telus International
09.2016 - 03.2021
Ramp Agent
United Airlines
09.2015 - 02.2016
Ramp Operations Manager
Air Wisconsin Airlines Corporation
08.2013 - 10.2014
Ramp Supervisor
Air Wisconsin Airlines Corporation
10.2011 - 08.2013
Ramp Agent
Air Wisconsin Airlines Corporation
06.2008 - 10.2011
High School Diploma -
Potomac High School