Jose Omar Ortiz
Wichita,KS
Summary
Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
19
19
years of professional experience
Work History
Cosmetologist
J-ORTIZ Beauty
01.2011 - Current
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
PSR
Hunter Health Clinic
01.2007 - 01.2008
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
Cashier
Suncoast Community Health Centers
01.2006 - 04.2006
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Medical Interpreter/Front Desk Receptionist/Pharmacy Technician
Tri-County Health Care
09.2004 - 01.2006
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Education
Associate of Arts - Cosmetology
Crave Beauty Academy
Wichita, KS06.2009
High School Diploma -
Fostoria Junior/Senior High School
Fostoria, OH05.2004
Skills
- Strong Manual Dexterity
- Payment Processing Expertise
- Beauty Tool Sanitization
- Product Knowledge
Accomplishments
HIV/STD/ BASIC TRANNING
INTERPTETER TRANNING FOR HEALTH AND HUMAN SERVICES
VOULENTEER AT SAINT MARGRETTE MARY CATHOLIC CHURCH AND FOR THE DIOCESE OF WICHITA
Additional Information
As a devoted individual, i tend to always work hard, to accomplish whatever task may be to present my skills to the best of there knowledge , and always perform to their best of abilities.
Languages
Spanish
Professional Working
Timeline
Cosmetologist
J-ORTIZ Beauty
01.2011 - Current
PSR
Hunter Health Clinic
01.2007 - 01.2008
Cashier
Suncoast Community Health Centers
01.2006 - 04.2006
Medical Interpreter/Front Desk Receptionist/Pharmacy Technician
Tri-County Health Care
09.2004 - 01.2006
Associate of Arts - Cosmetology
Crave Beauty Academy
High School Diploma -
Fostoria Junior/Senior High School
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