Jose Omar Rivera
Orlando
Summary
Dynamic Customer Sales and Service Specialist with extensive experience at Liberty Latin America, adept at enhancing customer satisfaction through effective problem-solving and CRM software utilization. Bilingual in Spanish and English, I excel in team collaboration and organization, consistently improving service quality and training new staff to uphold best practices.
Overview
9
9
years of professional experience
Work History
Customer Sales and Service Expert
Liberty Latin America
11.2020 - 02.2025
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Assisted in training new team members on company protocols and customer service best practices.
- Managed complex customer issues, facilitating problem resolution with a focus on satisfaction and retention.
- Utilized CRM software to track interactions, document feedback, and enhance service quality.
- Responsible for improving customer overall satisfaction
- Analyzed and report product malfunction
- Customer relations management
- Informing customers about appropriate product and services
- Evaluation customer support processes
- Managed sales transactions, ensuring accuracy and compliance with company policies.
Customer Sales and Service Expert
AT&T Mobility
08.2017 - 11.2020
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Assisted in training new team members on company protocols and customer service best practices.
- Managed complex customer issues, facilitating problem resolution with a focus on satisfaction and retention.
- Utilized CRM software to track interactions, document feedback, and enhance service quality.
- Responsible for improving customer overall satisfaction
- Analyzing and report product malfunction
- Customer relations management
- Informing customers about appropriate product and services
- Evaluation customer support processes
Customer Sales and Service Expert
Liberty Cable Vision of Puerto Rico
06.2016 - 07.2017
- Educated customers on product features, enhancing user experience and satisfaction.
- Managed sales transactions, ensuring accuracy and compliance with company policies.
- Collaborated with team members to implement process improvements that streamlined service delivery.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Assisted in training new team members on company protocols and customer service best practices.
- Managed complex customer issues, facilitating problem resolution with a focus on satisfaction and retention.
- Utilized CRM software to track interactions, document feedback, and enhance service quality.
Education
Bachelor of Arts - Social Work
Pontificia Universidad Católica De Puerto Rico
Mayaguez, Puerto RicoSkills
- Organization
- Financial transactions
- CRM software
- Bilingual (Spanish/English)
- Multitasking
- Customer Service
- Problem Solving
- Attentive to Details
- Critical thinking
- Team Oriented
Timeline
Customer Sales and Service Expert
Liberty Latin America
11.2020 - 02.2025
Customer Sales and Service Expert
AT&T Mobility
08.2017 - 11.2020
Customer Sales and Service Expert
Liberty Cable Vision of Puerto Rico
06.2016 - 07.2017
Bachelor of Arts - Social Work
Pontificia Universidad Católica De Puerto Rico
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