Jose Otavio Baldraco
Sahuarita,AZ
Summary
Full-Service Computer Technician handling everything, from PC onboarding through maintenance and repair, to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
24
24
years of professional experience
Work History
Desktop Deployment Technician / PC Technician
GTI Federal / Insight Global / Ares Corporation
09.2016 - 12.2021
- Managed to identify, troubleshoot, research, support, and resolve IT issues for 3K+ NASA GRC personnel.
- Employed Teams, office 365, Microsoft SharePoint, ITSM, and ITIL to report bugs and issues throughout their existence to other centers
- Solved remote difficult problems with BeyondTrust Remote Support.
- Employing SCCM OSD imaged and prepared new computers for integration into company networks and systems.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Adhered to social distancing protocols and wore mask or face shield
IT Support Specialist
Unisys Corporation
07.2007 - 05.2016
- Effectively provided technical support to Fannie Mae personnel solving technical issues and training non-technical staff on business information systems.
- Provided support for a 5K+ users enterprise on hardware and software issues.
- Largely utilized Helpdesk Remedy Ticketing System providing efficient bug reporting throughout its life cycle.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
Desktop Support – Computer Technician
McBlue Telecom Inc
04.2005 - 12.2005
- Maintained, analyzed, troubleshoot, and repaired computer systems and peripherals
- Upgraded and/or replaced obsolete PC systems.
- Supported and maintained user account information, including rights, security, and user groups
- Instructed new staff members on proper usage of PC systems and proprietary software tools.
- Supported system administrator to maintain servers up and running.
Desktop Support
CARD Inc
01.2005 - 05.2005
- Provided support to employees in variety of computer hardware/software issues
- Researched, identified, and resolved those issues
- Responded to telephone calls, emails, and personal requests for technical support
- Documented, tracked, and monitored issues to ensure timely resolution
- Supported system administrator to maintain servers up and running.
Development Testing Officer – QA Lead
Executive Software International
01.1998 - 01.2004
- Joined ESI company during initial in-house Development Testing start-up phase, built test lab unit from scratch.
- Researched, designed, installed, configured, maintained, updated, backed up, 50+ computer systems, and Windows 2000 domain controllers.
- Tracked and reproduced undesirable impact firmware, driver, and their respective updates caused to operating systems and ESI products.
- Created 400+ OS images using Microsoft platforms in seven other languages in addition to English, to mock up real-world testing scenarios.
- Scheduled test lab resources, so different teams successfully met their deadlines
- Quality-assured ESI software against functional, performance, stress, and field specifications employing unit, integration, and regression testing techniques.
- Actively participated in implementing bug-tracking procedure before procuring and purchasing professional solution
- Implemented and conducted systems and product training for new testers and staff members.
- Collaborated with customer support and development teams to track, reproduce, and solve client bugs.
Education
Some College (No Degree) - Computer And Information Sciences
Coleman University
SanDiego - CA, USASome College (No Degree) - Electrical, Electronics Engineering Technologies
CIAW - Brazilian Navy
Rio De Janeiro - RJ, BrazilSkills
- Computer Hardware Knowledge
- Resolving Problems and Incidents
- Customer Service
- Analytical and Methodical
- PC Support
- Troubleshooting and Diagnostics
- Computer Configurations
- Troubleshooting Network Issues
- Remote Support
- System Deployment
- Defect Analysis and Resolution
- Preventive Maintenance Services
- Deployment Support
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Desktop Deployment Technician / PC Technician
GTI Federal / Insight Global / Ares Corporation
09.2016 - 12.2021
IT Support Specialist
Unisys Corporation
07.2007 - 05.2016
Desktop Support – Computer Technician
McBlue Telecom Inc
04.2005 - 12.2005
Desktop Support
CARD Inc
01.2005 - 05.2005
Development Testing Officer – QA Lead
Executive Software International
01.1998 - 01.2004
Some College (No Degree) - Computer And Information Sciences
Coleman University
Some College (No Degree) - Electrical, Electronics Engineering Technologies
CIAW - Brazilian Navy
Similar Profiles
Kylah WilliamsKylah Williams
Quality Control Technician at Insight Global At Dollar General CorporationQuality Control Technician at Insight Global At Dollar General Corporation
Amelia Zamora-WhitlowAmelia Zamora-Whitlow
ISS Customer Service Application Support Analyst at ARES Corporation, Space StationISS Customer Service Application Support Analyst at ARES Corporation, Space Station
MARTIN KADLETZMARTIN KADLETZ
Engineering Division Manager at ARES CorporationEngineering Division Manager at ARES Corporation