Jose Pablo Ruiz Barboza
Data Analyst/Engineer
San Jose,Hatillo
Summary
Adept at leveraging analytical skills and Python programming to drive business insights, I significantly enhanced data processes at Snap Finance. By automating data entry and optimizing SQL databases, I improved decision-making and database performance. The Ability to multitask and mentor showcases a blend of technical prowess and leadership, contributing to impactful business outcomes. Proactive, and able to learn by myself new skills, meaning that if something requires a "new skill" I'm fully capable of doing research to learn and investigate about it.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Business Intelligence Analyst
Snap Finance
Alajuela, Alajuela
02.2022 - Current
- Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools. Gathered data from different APIs, managed ingestion to SQL database and created automation processes for each data ingestion with tools like Cron jobs, Airflow and python scripts.
- Created and optimized complex SQL queries from different tables for each tableau source.
- Supported strategic decision-making processes by delivering timely and accurate insights from complex datasets.
- Optimized database performance through regular maintenance, query optimization, and index tuning.
- Mentored junior analysts in advanced statistical techniques to enhance their skillsets in developing meaningful business insights.
Business Analyst
Snap Finance
Alajuela, Alajuela
09.2019 - 02.2022
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Participated in meetings with stakeholders to design, create and implement dashboards meeting all of their needs so they can keep good track of each of KPIs
- Created dashboards in Tableau as well as transforming Excel reports into Tableau dashboards/reports
- Collaborated with stakeholders to identify business needs and data sources.
Workforce Real Time Analyst
Snap Finance
Alajuela, Alajuela
12.2018 - 09.2019
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Managed real-time inbound call traffic across multiple contact center locations.
- Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
- Prepared and maintained reports, dashboards and monthly packages.
CSR
Snap Finance
Alajuela, Alajuela
12.2017 - 12.2018
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Network Engineer (Sungard AS)
SYKES
Heredia, Heredia
03.2016 - 12.2017
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
Network Engineer (Cisco)
SYKES
La Aurora, Heredia
03.2014 - 03.2016
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
Education
Bachelor of Science - Computer And Information Sciences
Universidad Estatal A Distancia (UNED)
San Jose, Costa Rica 04.2021 - Current
High School Diploma -
MEP
San Jose, Costa Rica 01.2021 - 01.2021
No Degree - Language
Centro Cultural Costarricense Norteamericano
San Jose, Costa Rica 01.2012 - 12.2013
Skills
Data Visualization
Data dashboard design
Python Programming
Custom Reporting
Data Warehousing
Advanced Excel
ETL development
SQL Programming
Data Acquisition
Tableau
Multitasking
Analytical Skills
Languages
English
Native or Bilingual
Certification
Tableau Desktop Specialist
I'm also a musician, I play the guitar.
I love music, and I learned to play the guitar by myself. I was so eager to learn that I look for books and information on internet on how to play the guitar and learn music.
Timeline
Tableau Desktop Specialist
06-2024
Business Intelligence Analyst
Snap Finance
02.2022 - Current
Bachelor of Science - Computer And Information Sciences
Universidad Estatal A Distancia (UNED)
04.2021 - Current
High School Diploma -
MEP
01.2021 - 01.2021
Business Analyst
Snap Finance
09.2019 - 02.2022
Workforce Real Time Analyst
Snap Finance
12.2018 - 09.2019
CSR
Snap Finance
12.2017 - 12.2018
Network Engineer (Sungard AS)
SYKES
03.2016 - 12.2017
Network Engineer (Cisco)
SYKES
03.2014 - 03.2016
No Degree - Language
Centro Cultural Costarricense Norteamericano
01.2012 - 12.2013
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