Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Paulo Chua

San Diego,CA

Summary

Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Human Services Specialist

County of San Diego Health & Human Services Agency
03.2023 - Current
  • Processed documents and forms and followed strict procedures to keep sensitive data confidential.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Described procedures, requirements, and benefits to clients and interested parties.
  • Participated in trainings and seminars to improve skills set and knowledge.
  • Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
  • Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.

Purchasing Officer

Guam International Country Club
03.2020 - 05.2023
  • Computed and created purchase orders to monitor stock levels and verify purchase requisitions.
  • Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
  • Managed supplier contracts to ensure compliance with company policies and legal requirements, safeguarding against potential risks.
  • Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
  • Optimized inventory levels by closely monitoring demand patterns and adjusting re-order points accordingly.
  • Reviewed order updates to identify best practices aligned with corporate goals.
  • Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
  • Developed a comprehensive vendor database, improving the selection process for better quality products and services.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Purchased new products and oversaw inventory stocking and availability.
  • Implemented policies to reduce cost and eliminate waste.
  • Adjusted procedures to maximize department effectiveness.

Assistant Operations Manager

Sakura Exchange Guam
09.2022 - 03.2023
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
  • Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
  • Ensured compliance with company policies as well as legal regulations at both federal and local levels.
  • Improved inventory accuracy with rigorous audit practices.
  • Enhanced safety measures, conducting thorough risk assessments.
  • Reduced downtime, conducting regular maintenance checks and balances.
  • Developed comprehensive reports to inform management decisions.
  • Oversaw daily operations to ensure compliance with industry standards.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Sales Associate

Lotte Duty Free Guam - Guam Airport
07.2014 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Education

No Degree - General Studies

Guam Community College
Mangilao, Guam

Skills

  • Written and verbal communication
  • Client Needs Assessments
  • Multicultural Competence
  • Effective customer communication
  • Multitasking Abilities
  • Reliability
  • Team Collaboration
  • Active Listening
  • Microsoft Office
  • Interpersonal Skills
  • Analytical Thinking

Languages

Tagalog
Full Professional

Timeline

Human Services Specialist

County of San Diego Health & Human Services Agency
03.2023 - Current

Assistant Operations Manager

Sakura Exchange Guam
09.2022 - 03.2023

Purchasing Officer

Guam International Country Club
03.2020 - 05.2023

Sales Associate

Lotte Duty Free Guam - Guam Airport
07.2014 - 09.2022

No Degree - General Studies

Guam Community College
Jose Paulo Chua