Joseph A. Miller

• Responsible for day-to-day operation and management of six employees
• Developed and managed vendor relationships with new and existing supply chains to leverage growth and cost
• Managed B2B relationships and performed business development to improve customer base
• Mentored employees on customer relationships and retention
• Responsibilities included kitchen and bar management as well as ordering and assessing proper inventory for both
• As World Axe Throwing League (WATL) certified facility/venue, required to meticulously insure WATL standards and regulations are met.
• WATL certified Judge and ABC Manager

Leave of absence taken to care for parents who had fallen ill. Kept several part-time jobs and started small business to sustain households.

• Shenandoah Valley Axe Throwing Company - Part Time Manager
• Airverter - Part Time Business Development
• Bones' Barkeepers - Owner Operator

• Responsible for creating work for people with disabilities within Federal/Civilian (NARA), Air Force and U.S. Army as Prime/Central Non-Profit Agency supporting AbilityOne Commission, a Federal Government entity
• Closed contract at Ft. Belvoir for janitorial services of $1.2 million within first year on job
• Worked at all levels of Management within The U.S. Army supporting The Army Contracting Command as well as The Army Core of Engineers
• Supported and sold 23 different lines of Business ranging from Total Facilities Management to Grounds Maintenance and IT Help Desk opportunities
• Supported network of Non-Profit Organizations performing contract in oversite role to ensure success
• Managed process from inception to award to include identifying opportunity, RFI and RFP responses and Capture.

• Responsible for breaking into new verticals of business for Appian to increase awareness and expand footprint
• Researched industry trends as well as assigned target accounts to increase engagement
• Was assigned the Insurance market with 15 target accounts which included Geico, Liberty Mutual, AIG, Amica, Farmers, and Travelers to name a few (requirements for target accounts: over $1B in revenue)
• Accelerated sales cycle by targeting c-level prospects, influencers, and decision makers across the enterprise
• Tailored messaging according to prospects expertise
• Provided creative outreach to prospects, quality over quantity sourcing multiple tools; LinkedIn, LinkedIn Sales Navigator, RainKing IT, Hoover’s, Data.com, Sendbloom, Pardot, Vision, Avention, Google, etc leveraging these tools for outreach and research with traditional phone, email, text, and mail to creatively navigate around gate keepers and sales barriers
• Worked cross-functionally with team members from sales, pre-sales, marketing, and product development
• Delivered superior results aligned to business’ aggressive growth objectives.

• Achieved 104% of February 2016 quota and was tracking to be significantly ahead for Q2
• Proven track record of understanding unique customer business goals to match the appropriate product or service to the customer's needs
• Managed Midwest territory (IA, MO, ND, SD, NE, KS, OK, CO) and Canada; experience selling to all industry verticals within geographical territory
• Outbound efforts included cold calling, scheduling account reviews, communicating changes, follow up on events
• Provided full sales cycle management for new licenses, upgrades, professional services, training, implementation, and add-ons
• Qualification and identified most suitable packages and services for customer’s unique business needs
• Outbound Account Executive
• 140% of quota for product and 220% of quota for maintenance and support for 2015
• Identified new prospects and customers
• Managed install base, upgrades, upsell, cross selling, renewals, and winback sales
• Drove outbound calls to new and prospective clients, minimum call expectation at 60 outbound calls per day
• Responsible for ensuring customer satisfaction
• Consultative sales approach based on customer’s business needs
• Assisted with inbound calls when high call volume was experienced
• Enhanced knowledge of Sage Timeslips product portfolio
• Utilized SAP Fusion system to locate leads and opportunities, to provide follow up and place orders.

• Based upon key relationships with clientele as well as customer policies and procedures, was recruited back to US Inspect in Account Executive position
• Responsible for management and growth of 23 existing relocation companies representing Fortune 1000 companies like Amazon Web Services (AWS) SC Johnson, Bank of America and Geico which resulted in improvement of 1.8 million in annual revenue over that book of business
• Where company had stalled in developing new clientele, through tenacious sales efforts, was able to secure business of 4 new relocation clients representing 2 million in new revenue and 40% growth in new business
• Implemented streamlined protocol for relocation companies providing consistent process which allowed them to reduce client turnover by 50%
• Developed relocation client specific training courses allowing relocation consultants to obtain continuing education credits through ERC CRP (Corporate Relocation Professional) certification
• Through understanding of policy was able to omit circumstantial action items from home inspection reports improving client satisfaction and inspectors’ adaptation.

• Obtained strong knowledge of the legal industry and became proficient in the use of Adobe Professional and Law – Pre Discovery software
• Revolutionized company’s existing sales methods and expanded the core business of legal specialization to, B2B, to include real estate, mortgage, construction, and government contractors
• Developed and maintained strong knowledge of assigned projects, by working in a consultative role supporting needs of the customer
• Developed excellent client relationships via customer onsite client calls and sales efforts
• Ensured company standards for all practices, policies, and procedures, were maintained followed and enhanced for optimal performance, maximizing revenue
• Created and built internal relationships to facilitate effective and prompt resolution of problems and clientele issues solidifying reference accounts
• Developed expertise in document management, document conversion and understanding of web-based hosting..

• Based on serious need for technical expertise was recruited back into elevated position of Senior Technical Specialist at US Inspect
• Due to expertise from prior US Inspect employment, managed the new promotion while simultaneously backfilling original position as Specialist for Client Services
• Took initiative for writing Standard Operating Procedures to increase client satisfaction and saved company an average of $50,000 per year
• Provided Client Training and Education to Cartus Relocation, the second largest relocation company in the U.S., allowing current Management Director to focus on Client retention
• Based on proven track record and expertise, moved into Network Services to assist in Inspector Management, managing 150 inspection suppliers, nationwide
• Once moved into this position, improved turn times and quality of performance by 30%
• Obtained $15,000 grant through Telework VA and US Inspect implemented its first Telework Program

• Was hired away from US Inspect to support GTSI with end of year business, processing over 1 million in revenue for company
• Upon testing for position was put in charge of the US Army, ITES 2 contract in which 150 orders were backlogged and needed immediate response to meet contract requirements
• As ITES 2 Account Specialist was responsible for learning all facets, timelines, and requirements of ITES 2 contract during “busy season.”
• Having been hired at government’s fiscal year end was asked to learn subordinate position (order administration) to keep up with influx of business
• In support of ITES 2 contract was required to build internal relationships due to override of Defense Priorities and Allocations Systems (DPAS) orders
• Responsible for meeting Required Delivery Dates (RDD) in support of ITES 2 contract; proactively obtained mods to save company hundreds of thousands of dollars in case RDD was not met.