Brazillian JiuJitsu (Blue Belt)
Joseph Rios
-
Santa Clarita,CA
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Conscientious and compassionate professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Armed Security Officer
The Master's University & Seminary
Santa Clarita, United States
08.2022 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Logged vehicles entering and leaving premises.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Performed hourly patrols of building areas, parking lots and facility grounds.
Assembly Worker
New Hampshire Ball Bearings Inc.
Chatsworth, CA
05.2022 - 05.2022
- Applied blank labels to devices, packaged and sealed items before sending for quality review.
- Visually inspected devices for defects and placed defective items into reject bin.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled Bearings to specification.
- Notified supervisor of issues with equipment or production.
Pastoral Intern
Roosevelt Community Church
Lancaster, CA
07.2019 - 05.2022
- De-escalated and resolved conflicts between.
- Classroom Instruction.
- Gave various talks in private and public venues about the Christian religion to promote faith, compassion and encourage volunteerism.
- Wrote and distributed accessible literature about to educate community on the Christian religion.
- Developed and cultivated a community focused on individual development and cooperative education.
Maintinance Mechanic
Cornerstone Packing And Cooling
Kingsburg, CA
03.2016 - 01.2018
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full equiptment inspections to check for leaks, damage or other issues of concern.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Disassembled defective parts to make proper repairs.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Inspected and tested equipment to locate worn and damaged parts.
Solar Consultant
Freedom Solar
Hanford, CA
02.2016 - 03.2017
- Applied advanced understanding of solar systems throughout promotional and sales phases, securing major corporate accounts.
- Generated solar energy customer leads to develop new accounts.
- Prepared or reviewed design drawings, specifications or lists related to solar installations.
- Produced quotes, proposals and contracts as part of sales process.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
Branch Manager
Ace Staffing
Plano, TX
02.2016 - 07.2016
- Consulted customers to boost product sales and services.
- Maintained friendly and professional customer interactions.
- Recruited workers for various construction opportunities.
Account Manager
Cellgate/Wireless Traps
Carrollton, TX
02.2015 - 02.2016
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Developed pipeline to monitor sales progress and boost company revenue.
- Designed Access control systems based on customer needs and individual circumstances.
- Introduced new processes to improve data analysis.
- Listened attentively to client feedback to create stronger relations and shape business.
- Educated clients on new products or services to increase customer engagement with brand.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Internet Director/Sales Manager
Huffines McKinney
Mckinney, TX
07.2014 - 02.2015
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Updated company website with deals and product packages.
- Responded to internet inquiries and phone calls in timely matter.
- Trained sales staff on company procedures and salesmanship.
- Effectively located merchandise across various stores to address customer needs.
- Increased sales and customer satisfaction through personalized servicing.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Kept detailed records of sales and contracts.
- Provided superior and individualized customer service.
- Capitalized on solutions presented CRM software to enhance lead prospecting and sales management.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
Ecommerce Manager
AutoNation
Valencia/Frisco, CA/TX
01.2010 - 08.2014
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Tracked consumer behavior, content management and weight of purchase to facilitate robust customer acquisition and retention.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Created lists of potential customers based on regional markets and assigned sales tasks to team of 13 employees.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Apprentice Sheet Metal Worker
Local 104 Sheetmetal Workers Union
Millbrae, CA
01.2007 - 12.2010
- Constructed high-quality pieces by carefully cutting and shaping metals.
- Removed burrs, sharp edges, rust and scale from work pieces to prevent malfunction.
- Cut, ground and deburred frames and profiles.
- Finished parts with hacksaws and hand, rotary and squaring shears.
- Excellent hand-eye coordination for manual dexterity.
- Operated hand and power tools and heavy machinery safely.
- Planned and laid out work from sketches, drawings, specifications and work orders.
- Worked with twisted and damaged metal items to restore appearance by correcting damages.
- Read job specifications to determine machine adjustments and material requirements.
- Determined machine adjustments and material requirements for high quality production.
- Fulfilled output requirements while consistently reducing scrap levels.
- Painted and applied protective coatings to various parts.
Associate
Chipotle
Davis/Northridge, CA
10.2005 - 12.2006
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Manager
Pit Pit
Davis, CA
08.2004 - 09.2005
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited and hired top performers to add talent and value to department.
- Monitored expenditures to mitigate risk of overages.
- Supervised labor costs and departmental expenses to remain in line with budget.
Loss Prevention
Tower Records
Davis, CA
05.2004 - 01.2005
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Coordinated with sales personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
- Audited to conduct investigations into suspected theft or fraud by internal personnel.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Improved operations through consistent hard work and dedication.
Infantry
U.S. Army Active Duty
Ft. Lewis, WA
06.2002 - 12.2003
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Achieved 97% on physical fitness evaluations and agility testing.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained in use of tear gas, passive ordnance and explosives.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Directed logistical training procedures in accordance with military regulations.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Passed Airborne School
Education
Master of Divinity -
The Master's Seminary
Sun Valley 01.2018 - 05.2022
Bachelor of Arts - Applied Linguistics
Ashford University
San Diego, CA 09.2019 - 09.2021
Skills
Search and seizure
Certification
Open Carry Licence (40., 9mm)
Interests
Chess (Ratings: Regular 1678/ Quick 1478)
Timeline
Armed Security Officer
The Master's University & Seminary
08.2022 - Current
Assembly Worker
New Hampshire Ball Bearings Inc.
05.2022 - 05.2022
Bachelor of Arts - Applied Linguistics
Ashford University
09.2019 - 09.2021
Pastoral Intern
Roosevelt Community Church
07.2019 - 05.2022
Master of Divinity -
The Master's Seminary
01.2018 - 05.2022
Maintinance Mechanic
Cornerstone Packing And Cooling
03.2016 - 01.2018
Solar Consultant
Freedom Solar
02.2016 - 03.2017
Branch Manager
Ace Staffing
02.2016 - 07.2016
Account Manager
Cellgate/Wireless Traps
02.2015 - 02.2016
Internet Director/Sales Manager
Huffines McKinney
07.2014 - 02.2015
Ecommerce Manager
AutoNation
01.2010 - 08.2014
Apprentice Sheet Metal Worker
Local 104 Sheetmetal Workers Union
01.2007 - 12.2010
Associate
Chipotle
10.2005 - 12.2006
Manager
Pit Pit
08.2004 - 09.2005
Loss Prevention
Tower Records
05.2004 - 01.2005
Infantry
U.S. Army Active Duty
06.2002 - 12.2003